Management Appraisal


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Property Management

ARE YOU LOOKING FOR A PROPERTY MANAGER?

From Heather Badenoch – Director

One important aspect I have learnt in my 34 years of managing investment properties is to continually evolve with the property market and our client’s expectations. To do this, we have surrounded ourselves with a fantastic team and have built a structure that allows each section to focus on what they do best.

We are proud that over 90% of our clientele come by referral. With less than 0.05% of unsatisfied clients lost in over 10 years, you know that you will be in safe hands!

DEPARTMENT MANAGER

Lisa Chivers has been a part of the Badenoch Team since 2003 and works closely with me  to run the property management department.  She makes sure your investment is managed to  the highest standard.

PROPERTY MANAGERS

Our Property Managers are just that! They make sure your property is well managed. We provide our Lessors with regular feedback and communication, keeping you fully up to date with your property.

LEASING TEAM

The leasing team is overseen by Jayne Spice who has been with me since Badenoch Real Estate was established in 1997. Jayne and her team work hard to ensure we select the best possible tenant for your property  while minimising the vacancy. The longer a property is vacant, the more money property investors lose!

ACCOUNTS DEPARTMENT

Our full time accounts section makes sure your accounts and funds are handled efficiently with no delays.

It’s my great team and my personal day to day involvement in our Property Management Department that means I can confidently offer you a premium property management service.

Wealth Creation

Increasing rent is not the only way to increase cash flow. We offer one-on-one appointments to discuss options that maximise your investment. Whether it is a single property or an expanding portfolio, we have the experience and knowledge in property investing to guide you. Let us show you how!

We know our numbers and we are happy to share them with you. Statistics in modern property management are essential to keep our fingers on the pulse of the rental market.

We manage properties in over 80 suburbs across Canberra, allowing us to keep you updated on the market in all areas!

What Our Clients Say

We'd be remiss not to drop you this note regarding your management of our property during past years. Jan and I visited the townhouse on Monday and we were pleasantly surprised at the cleanliness and presentation of the property - so essential when you're putting it on the market! I recall Heather saying all those years ago that she felt properties managed by Badenoch should be maintained like they were her own home - and that comment was good enough for me. Maintaining and managing properties is an exacting business; we just wanted you to know we've appreciated all of your efforts - and, of course, your courtesy throughout. Regards, Jan and John

I have leased through Badenoch Real Estate for around 10 years now and have been extremely happy with every lease I have had. I know if I am fortunate to one day own an investment property I shall certainly use Badenoch Real Estate as my property managers. Kind Regards, Steve  

Dear Symon Our relationship with Badenoch Real Estate started when our neighbour recommended your firm to us when we mentioned that we wanted to let our then family home.. From our first contact with Heather and her property management team we felt secure in the fact that our property was in good hands, both physically as far as carrying out inspections and financially as all the accounts were handled promptly with thorough monthly and end of year account statements. So when it came to selling our property we had no hesitation in giving the job to you and the sales team at Badenoch. As we had come to expect from Badenoch, our property sale was handled with great professionalism and at no time did we feel under pressure to continually drop our price to get a quick sale, we always felt that you were working for us and to get the best result possible. Your contact with us after every exhibition and with potential buyers was fantastic, it seemed that a day didn't go by without an email from you keeping us up to date with the sale. It has been a great pleasure to work with the Badenoch Real Estate team both with the letting and sale of our property, every body that we came in contact with at Badenoch seemed to be able to mix professionalism with a warm and welcoming attitude that made us feel very comfortable and happy with our decision to pick your firm, to that end we have and will continue to recommend your services fro letting and sales into the future. Thank you and kind regards,
Debbie and Mark Sarah

Dear Heather, I would like to take this opportunity to thank you for your assistance with the sale of our property earlier this year.  My only regret is that as I have moved to Brazil, the sale of my investment property marks the end of one of the best business relationships that I have experienced in Australia. From the time that you first helped me rent a property in Canberra many years ago, I have been nothing but satisfied with the service and effort that Badenoch Real Estate has offered me.  The reason that I chose to appoint your office as the agents for my rental property was based on the meticulous way that your staff cared for the property that I rented from you.  Although I had many offers from other agents to act on my behalf when I purchased my investment property in Canberra, I wanted the security and knowledge that my property would be cared for as if I was living in it.  In my mind, yours was only real estate agency that proved capable to do this and you have never made me regret my decision.  It was very easy and reassuring to leave it matters in the hands of your staff. Similarly, when I decided to sell my property, I turned to Badenoch Real Estate and the service was just as I expected.  The property sold very quickly and your staff was again extremely helpful.  Even though I am on the other side of the world, I still felt reassured and the communication was excellent throughout the process. I felt compelled to write and thank you and your staff for your efforts and assistance over the years.  When I return to Australia and/or decide to invest in property again, rest assured that I will be looking to Badenoch for help. Yours sincerely
Walter

Dear Heather Twenty years ago, when we were all a bit younger, we purchased an investment property from you.  At that time you and your people were very professional and extremely helpful,  all of which contributed to our decision to go ahead with the purchase.  As it turned out the property proved be an outstanding investment.   The making of that investment is attributable to your property management systems and the professionalism of your people.  Your management team always ensured we had the very best tenants and the property was always maintained to the highest possible standards.  Over the years my wife and I wrote to your organisation and congratulated them on their outstanding work plus what a pleasure it was dealing with them.   Recently, your agency sold our investment unit for us and once again we are very, very satisfied customers.   Your sales people are excellent and their commitment and service far exceeded our expectations.  It is evident that your sales people are extremely knowledgable, very focussed and always ensure there are open and timely communications.  The demonstrated team work of your sales people is highly commendable.   We thank you and all the people at Badenoch that we have dealt with over many years for their enduring and stellar service.   Christine and Craig   

Badenoch RE has been managing my property for the last six years. In that time I have not had one single problem with tenants, or releasing the property. Badenoch have always produced “Top Rent Dollar” and vacancy time frames have not been more than seven days between tenants. Most of the time tenants resigned the property for another 12 months. All of this was done with a minimal of fuss as Badenoch managed the property proactively. Since this time, I have brought several properties. These properties were not in the ACT so I couldn’t use Badenoch RE as my Property Mangers. Most of these properties had high vacancy rates, and large numbers of tenant problems. It is at this time I found out how efficient and cost effective Badenoch are. Badenoch RE has given me those 2 things that I am after in a Real Estate Manager:- “Maximum Rent with Zero Hassles!” I recently ask Symon to sell my property, given that they have done such a great job with managing my property. Symon gave me all the information I was after regarding the Canberra RE market and my property. Symon sold my property within 5 days of it being on the market. He also achieved a price that was $5000 more than my requested price. I would have no hesitation in referring Symon to anyone selling their property.
Brett

To the Prospective Badenoch Client, I have had a relationship with Badenoch's for over 15 years, either as a renter, a property owner and recently, a property seller. My dealings with the team (in particular Heather, Symon, Natalie & Jayne)  from day one have been nothing but productive, whether it be a request to them and their immediate response to the situation or how well they managed my property and eventual sale of that property.  I sold my townhouse in Melba the 1st showing, which in the current real estate climate was simply amazing.  Add to this fact that our townhome sold for $8k above asking price !!!  Both Symon and Natalie were very informative on what, we as sellers, would sell our home.  My advice to the prospective seller is to listen to what they tell you you should do, and follow the advice exactly to maximise your chances of selling. I can't recommend them enough for all your property needs.
Name withheld

To Whom it may concern Badenoch Real Estate managed our rental property from 2007 - 2010.  Their rental management on our behalf was efficient, comprehensive and effective. When we decided to sell, the sales team effectively managed minor works in a prompt and efficient manner. Badenoch helped achieved a sale within one week of opening at a price that exceeded our expectations. We highly recommend Badenoch for rental management and property sales. Yours Sincerely,
Rhys

Dear Symon and Heather, We would like to take this opportunity to thank you both for the excellent professional service you provided, both in managing the rental and sale for our Evatt property.  From our first meeting with you Symon, at the original purchase of the home to its sale last month you conducted yourself in a very honest and open way. This has not always been the case with previous experiences we have have had with real estate agents.  It was very refreshing to deal with someone with professional ethics, who we believed had our interest at heart. At no time, did you put any pressure on us, and always kept us fully informed on a regular basis of the current situation. Your negotiation skills and follow up with potential purchases achieved a good result for all parties. From our first meeting with you Heather, when we discussed the future rental management of our property, we were in no doubt of the extensive experience and skills you had to manage the rental of our property. It was clear you took a personal interest in all your rental properties. These first impressions were proven correct, from the thorough vetting of references of potential renters, to the day-to-day management of the property. Again as with Symon, your professionalism, made us confident that you were looking after your clients interests. This thorough management, gave us as property owners, peace of mind. A credit also to you both, are your courteous and proactive staff that we dealt with on maintenance or office issues. Please use our comments if you wish, in references for your agency. Thank you again
Bob and Catherine

I wish to convey my absolute gratitude and thanks to the team at Badenoch Real Estate. I have had nothing but positive dealings with the team as they have proven themselves to be utmost professionals. For the past 7 years they have gone above and beyond in providing me with the very best service in every aspect of renting and of being a landlord. As a client on both sides of the market and having experienced several real estate companies through renting, Badenoch have been the easiest, friendliest and most professional company, which I have engaged with. As I recently sold my investment property, I could not be happier with the outcome and the stress free manner in which they handled my sale and I will always recommend Badenoch to anyone for any real estate needs.     Regards Che