ARE YOU LOOKING FOR A PROPERTY MANAGER?
From Heather Badenoch – Director
One important aspect I have learnt in my 34 years of managing investment properties is to continually evolve with the property market and our client’s expectations. To do this, we have surrounded ourselves with a fantastic team and have built a structure that allows each section to focus on what they do best.
We are proud that over 90% of our clientele come by referral. With less than 0.05% of unsatisfied clients lost in over 10 years, you know that you will be in safe hands!
Lisa Chivers has been a part of the Badenoch Team since 2003 and works closely with me to run the property management department. She makes sure your investment is managed to the highest standard.
Our Property Managers are just that! They make sure your property is well managed. We provide our Lessors with regular feedback and communication, keeping you fully up to date with your property.
The leasing team is overseen by Jayne Spice who has been with me since Badenoch Real Estate was established in 1997. Jayne and her team work hard to ensure we select the best possible tenant for your property while minimising the vacancy. The longer a property is vacant, the more money property investors lose!
Our full time accounts section makes sure your accounts and funds are handled efficiently with no delays.
It’s my great team and my personal day to day involvement in our Property Management Department that means I can confidently offer you a premium property management service.
Increasing rent is not the only way to increase cash flow. We offer one-on-one appointments to discuss options that maximise your investment. Whether it is a single property or an expanding portfolio, we have the experience and knowledge in property investing to guide you. Let us show you how!
We know our numbers and we are happy to share them with you. Statistics in modern property management are essential to keep our fingers on the pulse of the rental market.
We manage properties in over 80 suburbs across Canberra, allowing us to keep you updated on the market in all areas!
What Our Clients Say
To Whom it may concern Badenoch Real Estate managed our rental property from 2007 - 2010. Their rental management on our behalf was efficient, comprehensive and effective. When we decided to sell, the sales team effectively managed minor works in a prompt and efficient manner. Badenoch helped achieved a sale within one week of opening at a price that exceeded our expectations. We highly recommend Badenoch for rental management and property sales. Yours Sincerely,
Thank you so much for being wonderful property managers – the best we’ve ever had. Hopefully you will hear from us at some point whenever we are ready to rent out any properties we have. All the best, Nathan
Hi Heather I wish to thank you and your team for outstanding management of my property over 3 1/2 years. You came highly recommended, giving you the job for this very important task was one of the best decisions I have made in recent years. I have now moved into the property myself and find myself frequently being grateful for the condition in which it was handed over to me. The way in which you have streamlined your business is working well from the point of being a Landlord and even after our agreement was ended your staff have handled a couple of requests from me very obligingly. Cheers
Dear Heather, Symon and the Badenoch Team We are writing this letter to thank you all for the help and assistance that you office has given us over the last 12 months. You were very helpful when we needed a new agent to handle our Melba property to rent out. After a bad experience with our previous agent you put our minds at ease and made everything run very smoothly. Nothing was too much trouble form organizing tradesman to even picking up the keys from the previous agent for us. In June we approached you with regards to having to sell our property, with being in another state and unaware of the procedure involved you once again made our job much easier than expected. Symon could no have been more helpful and was always only a phone call or email away if we had any questions. It came time for the first open house and we were nervous about this and could not believe it when Symon called us to say that there were people that were very interested in the property. By the Monday morning following the open house we had a firm offer on our property and just could not believe how quickly and smoothly everything had gone. I cannot thank Symon enough for all his help and reassurance along the way. We have no hesitation in recommending the Badenoch Team, their professional manner which they handled our property, and the peace of mind they gave us was second to none.
Rodney and Cheryl
Dear Symon and the entire Badenoch Team, Badenoch Real Estate was first recommended to us when we were looking for a property manager we could trust whilst overseas on posting. A colleague recommended Badenoch saying that she had previously rented a property through your agency. She was so impressed by the level of service and the emphasis on looking after the owner’s asset that she said if she ever leased her own house she would go directly to Badenoch. That was over 7 years ago, in this time Badenoch has leased 3 of our properties to an impeccable standard and has assisted us to successfully sell our Bruce townhouse and “Space 2” apartment. When we recently decided to put our inner-south La Perouse Street home on the market we were again living overseas and needed someone we could trust so we engaged Symon. We knew that following the sale of our house we were going to be in the market as a buyer, so when visiting Canberra we spent some time liaising with other agents to view other houses. From what we saw it appeared that other agents would merely roll up, unlock the front door on a Saturday morning and stand there with a clip board writing down contact details. I asked one agent about the construction of the sub-floor in one home and he just looked at me blankly. For us Symon went above and beyond. He helped us by engaging fair and trustworthy tradespeople to repair maintenance issues so our house was in top condition before going to market, he provided excellent updates and kept us well informed at each stage which was crucial given we were overseas, he helped us trouble-shoot and solve a certification issue and organised the styling of our house so buyers could view it at its best. He was always mindful of our budget and had our best interests at heart. Some agents you just couldn’t imagine getting their hands dirty for you, in contrast, during a visit to Canberra just prior to going to market, I was at our house the day the marketing photos were being taken. I was so impressed with Symon and his team, when the photos were being taken there were some leaves on our deck, Symon raced to his car, grabbed a leaf blower and tidied our deck just so the marketing photos would be perfect for us. All this attention to detail and effort paid off and we received an offer above our asking price after 2 Saturday home opens. Thank you Badenoch for the wonderful work you do and for your integrity and professionalism. We are so lucky that you were recommended to us all those years ago and we highly recommend you to others. As you know we have just engaged the Badenoch leasing team again to manage the rental of our new home in Yarralumla. We look forward to many more years working together. Kindest Regards, Naomi and Ian
Dear Heather Twenty years ago, when we were all a bit younger, we purchased an investment property from you. At that time you and your people were very professional and extremely helpful, all of which contributed to our decision to go ahead with the purchase. As it turned out the property proved be an outstanding investment. The making of that investment is attributable to your property management systems and the professionalism of your people. Your management team always ensured we had the very best tenants and the property was always maintained to the highest possible standards. Over the years my wife and I wrote to your organisation and congratulated them on their outstanding work plus what a pleasure it was dealing with them. Recently, your agency sold our investment unit for us and once again we are very, very satisfied customers. Your sales people are excellent and their commitment and service far exceeded our expectations. It is evident that your sales people are extremely knowledgable, very focussed and always ensure there are open and timely communications. The demonstrated team work of your sales people is highly commendable. We thank you and all the people at Badenoch that we have dealt with over many years for their enduring and stellar service. Christine and Craig
Dear Heather, I would like to take this opportunity to thank you for your assistance with the sale of our property earlier this year. My only regret is that as I have moved to Brazil, the sale of my investment property marks the end of one of the best business relationships that I have experienced in Australia. From the time that you first helped me rent a property in Canberra many years ago, I have been nothing but satisfied with the service and effort that Badenoch Real Estate has offered me. The reason that I chose to appoint your office as the agents for my rental property was based on the meticulous way that your staff cared for the property that I rented from you. Although I had many offers from other agents to act on my behalf when I purchased my investment property in Canberra, I wanted the security and knowledge that my property would be cared for as if I was living in it. In my mind, yours was only real estate agency that proved capable to do this and you have never made me regret my decision. It was very easy and reassuring to leave it matters in the hands of your staff. Similarly, when I decided to sell my property, I turned to Badenoch Real Estate and the service was just as I expected. The property sold very quickly and your staff was again extremely helpful. Even though I am on the other side of the world, I still felt reassured and the communication was excellent throughout the process. I felt compelled to write and thank you and your staff for your efforts and assistance over the years. When I return to Australia and/or decide to invest in property again, rest assured that I will be looking to Badenoch for help. Yours sincerely
Badenoch managed my property for over 7 years and were also the clear choice to manage its sale. The entire Badenoch team were professional and responsive throughout that entire period, and exceeded by a long way previous agencies I had experienced. What was said was done, and great outcomes were achieved. I recommend Badenoch without hesitation. Andrew
We'd be remiss not to drop you this note regarding your management of our property during past years. Jan and I visited the townhouse on Monday and we were pleasantly surprised at the cleanliness and presentation of the property - so essential when you're putting it on the market! I recall Heather saying all those years ago that she felt properties managed by Badenoch should be maintained like they were her own home - and that comment was good enough for me. Maintaining and managing properties is an exacting business; we just wanted you to know we've appreciated all of your efforts - and, of course, your courtesy throughout. Regards, Jan and John
Dear Heather, Symon and Team This is a belated THANK YOU for the enormous help you have given me over the past two years. From the first time of meeting with Heather at the Phillip apartment (due to the complete disaster through xxxxxx Real Estate) it was evident that here was a highly ethical and professional business entity in whom I could find complete trust. The effort in finding new tenants as well as cleaning, repair and maintenance in such a very short time was amazing. The tenants found were of such a high calibre it was disappointing to then leave to place Phillip on the market to enable my move to Sydney for work reasons. Then to sell Phillip, take on my residential property in Richardson for a short term rental as well as place it on the market continued to show the high degree of professionalism that makes up the team at Badenoch Real estate. Whilst I was going through the stress of end year accounts, training a new person and moving to Sydney to rent and then purchase within the space of 12 months I never once had to worry or travel back to Canberra to check on my properties as it was clearly evident from the ongoing communications that everything was well in hand. Many, many thanks again to each and everyone of you - and I will have no hesitation in recommending Badenoch Real Estate to anyone contemplating either renting or buying in Canberra. Yours sincerely