ARE YOU LOOKING FOR A PROPERTY MANAGER?
From Heather Badenoch – Director
One important aspect I have learnt in my 34 years of managing investment properties is to continually evolve with the property market and our client’s expectations. To do this, we have surrounded ourselves with a fantastic team and have built a structure that allows each section to focus on what they do best.
We are proud that over 90% of our clientele come by referral. With less than 0.05% of unsatisfied clients lost in over 10 years, you know that you will be in safe hands!
Lisa Chivers has been a part of the Badenoch Team since 2003 and works closely with me to run the property management department. She makes sure your investment is managed to the highest standard.
Our Property Managers are just that! They make sure your property is well managed. We provide our Lessors with regular feedback and communication, keeping you fully up to date with your property.
The leasing team is overseen by Jayne Spice who has been with me since Badenoch Real Estate was established in 1997. Jayne and her team work hard to ensure we select the best possible tenant for your property while minimising the vacancy. The longer a property is vacant, the more money property investors lose!
Our full time accounts section makes sure your accounts and funds are handled efficiently with no delays.
It’s my great team and my personal day to day involvement in our Property Management Department that means I can confidently offer you a premium property management service.
Increasing rent is not the only way to increase cash flow. We offer one-on-one appointments to discuss options that maximise your investment. Whether it is a single property or an expanding portfolio, we have the experience and knowledge in property investing to guide you. Let us show you how!
We know our numbers and we are happy to share them with you. Statistics in modern property management are essential to keep our fingers on the pulse of the rental market.
We manage properties in over 80 suburbs across Canberra, allowing us to keep you updated on the market in all areas!
What Our Clients Say
Dear Heather, I would like to take this opportunity to thank you for your assistance with the sale of our property earlier this year. My only regret is that as I have moved to Brazil, the sale of my investment property marks the end of one of the best business relationships that I have experienced in Australia. From the time that you first helped me rent a property in Canberra many years ago, I have been nothing but satisfied with the service and effort that Badenoch Real Estate has offered me. The reason that I chose to appoint your office as the agents for my rental property was based on the meticulous way that your staff cared for the property that I rented from you. Although I had many offers from other agents to act on my behalf when I purchased my investment property in Canberra, I wanted the security and knowledge that my property would be cared for as if I was living in it. In my mind, yours was only real estate agency that proved capable to do this and you have never made me regret my decision. It was very easy and reassuring to leave it matters in the hands of your staff. Similarly, when I decided to sell my property, I turned to Badenoch Real Estate and the service was just as I expected. The property sold very quickly and your staff was again extremely helpful. Even though I am on the other side of the world, I still felt reassured and the communication was excellent throughout the process. I felt compelled to write and thank you and your staff for your efforts and assistance over the years. When I return to Australia and/or decide to invest in property again, rest assured that I will be looking to Badenoch for help. Yours sincerely
Dear Symon and Heather, We would like to take this opportunity to thank you both for the excellent professional service you provided, both in managing the rental and sale for our Evatt property. From our first meeting with you Symon, at the original purchase of the home to its sale last month you conducted yourself in a very honest and open way. This has not always been the case with previous experiences we have have had with real estate agents. It was very refreshing to deal with someone with professional ethics, who we believed had our interest at heart. At no time, did you put any pressure on us, and always kept us fully informed on a regular basis of the current situation. Your negotiation skills and follow up with potential purchases achieved a good result for all parties. From our first meeting with you Heather, when we discussed the future rental management of our property, we were in no doubt of the extensive experience and skills you had to manage the rental of our property. It was clear you took a personal interest in all your rental properties. These first impressions were proven correct, from the thorough vetting of references of potential renters, to the day-to-day management of the property. Again as with Symon, your professionalism, made us confident that you were looking after your clients interests. This thorough management, gave us as property owners, peace of mind. A credit also to you both, are your courteous and proactive staff that we dealt with on maintenance or office issues. Please use our comments if you wish, in references for your agency. Thank you again
Bob and Catherine
We settled on the sale of our two-storey Harrison townhouse in April 2014, so the dust has truly settled since then and we can review our working relationship with Badenoch Real Estate in the cold light of day. Firstly, we went to Badenoch three or four years ago to ask them to manage the property. We were initially a bit hesitant because they charged more than some other property managers, but a work colleague told us the difference was worth it. So it proved to be. I recall to this day the first meeting onsite with Heather Badenoch, who said she expected properties to be managed to the same standard as her own. And that’s how it turned out. Whenever we checked the home, it was in first-class order. The management team (we dealt with an always courteous Chloe Riles) was responsive and delivered what we needed – updates on maintenance items, ensuring approvals were received before proceeding with jobs, as well as the all-important end-of-year financial reports and advice. When we came to selling the property, we again had some trepidation about selling through the same agency as managed the property. However, we need not have worried. Symon Badenoch gave us accurate and professional marketing advice and we emerged from the experience with a very satisfactory, stress-free outcome. Importantly, even after the property was sold and commissions paid, Symon was happy to follow through on an erroneous electricity bill we received. Overall, our relationship with Badenoch was always professional, courteous and satisfying and we would have no hesitation in highly recommending Badenoch Real Estate for home management and sale.
Janet & John - Perth
To the Prospective Badenoch Client, I have had a relationship with Badenoch's for over 15 years, either as a renter, a property owner and recently, a property seller. My dealings with the team (in particular Heather, Symon, Natalie & Jayne) from day one have been nothing but productive, whether it be a request to them and their immediate response to the situation or how well they managed my property and eventual sale of that property. I sold my townhouse in Melba the 1st showing, which in the current real estate climate was simply amazing. Add to this fact that our townhome sold for $8k above asking price !!! Both Symon and Natalie were very informative on what, we as sellers, would sell our home. My advice to the prospective seller is to listen to what they tell you you should do, and follow the advice exactly to maximise your chances of selling. I can't recommend them enough for all your property needs.
Dear Heather Thank you for managing my mother’s property at Wybalena Grove Cook for the past three years. You and your team have been exemplary property managers. The property was leased quickly, to good tenants and kept in very good condition. Communication from Badenoch Real Estate was always timely, professional and friendly. It was a pleasure to do business with you. All the best Stephen Hunter
Dear Symon Our relationship with Badenoch Real Estate started when our neighbour recommended your firm to us when we mentioned that we wanted to let our then family home.. From our first contact with Heather and her property management team we felt secure in the fact that our property was in good hands, both physically as far as carrying out inspections and financially as all the accounts were handled promptly with thorough monthly and end of year account statements. So when it came to selling our property we had no hesitation in giving the job to you and the sales team at Badenoch. As we had come to expect from Badenoch, our property sale was handled with great professionalism and at no time did we feel under pressure to continually drop our price to get a quick sale, we always felt that you were working for us and to get the best result possible. Your contact with us after every exhibition and with potential buyers was fantastic, it seemed that a day didn't go by without an email from you keeping us up to date with the sale. It has been a great pleasure to work with the Badenoch Real Estate team both with the letting and sale of our property, every body that we came in contact with at Badenoch seemed to be able to mix professionalism with a warm and welcoming attitude that made us feel very comfortable and happy with our decision to pick your firm, to that end we have and will continue to recommend your services fro letting and sales into the future. Thank you and kind regards,
Debbie and Mark Sarah
Dear Symon and the entire Badenoch Team, Badenoch Real Estate was first recommended to us when we were looking for a property manager we could trust whilst overseas on posting. A colleague recommended Badenoch saying that she had previously rented a property through your agency. She was so impressed by the level of service and the emphasis on looking after the owner’s asset that she said if she ever leased her own house she would go directly to Badenoch. That was over 7 years ago, in this time Badenoch has leased 3 of our properties to an impeccable standard and has assisted us to successfully sell our Bruce townhouse and “Space 2” apartment. When we recently decided to put our inner-south La Perouse Street home on the market we were again living overseas and needed someone we could trust so we engaged Symon. We knew that following the sale of our house we were going to be in the market as a buyer, so when visiting Canberra we spent some time liaising with other agents to view other houses. From what we saw it appeared that other agents would merely roll up, unlock the front door on a Saturday morning and stand there with a clip board writing down contact details. I asked one agent about the construction of the sub-floor in one home and he just looked at me blankly. For us Symon went above and beyond. He helped us by engaging fair and trustworthy tradespeople to repair maintenance issues so our house was in top condition before going to market, he provided excellent updates and kept us well informed at each stage which was crucial given we were overseas, he helped us trouble-shoot and solve a certification issue and organised the styling of our house so buyers could view it at its best. He was always mindful of our budget and had our best interests at heart. Some agents you just couldn’t imagine getting their hands dirty for you, in contrast, during a visit to Canberra just prior to going to market, I was at our house the day the marketing photos were being taken. I was so impressed with Symon and his team, when the photos were being taken there were some leaves on our deck, Symon raced to his car, grabbed a leaf blower and tidied our deck just so the marketing photos would be perfect for us. All this attention to detail and effort paid off and we received an offer above our asking price after 2 Saturday home opens. Thank you Badenoch for the wonderful work you do and for your integrity and professionalism. We are so lucky that you were recommended to us all those years ago and we highly recommend you to others. As you know we have just engaged the Badenoch leasing team again to manage the rental of our new home in Yarralumla. We look forward to many more years working together. Kindest Regards, Naomi and Ian
Dear Symon, Heather and the whole team at Badenoch, Just a quick email to thank you for the lovely gift basket received yesterday. Also a huge thanks for the wonderful job you have done managing and selling my property. Your professionalism and responsive assistance made the whole process a stress-free success! Kindest regards,
We have been with Badenoch Real Estate now for over 10 years mainly through their property management. Through our investment property rental we found Heather Badenoch and her team fantastic to deal and as our agents allowed us to set it and forget. No matter what the problem was we always felt better after talking to Heather. More recently Symon and Lucia managed the sale of our two properties in Canberra. They made it easy to navigate through the maze of valuation, listing, advertising and marketing. Symon's experience and expertise in the Canberra market is second to none and we were very fortunate to have him in our corner. I have no hesitation in recommending Badenoch's for all real estate needs.
To Whom it may concern Badenoch Real Estate managed our rental property from 2007 - 2010. Their rental management on our behalf was efficient, comprehensive and effective. When we decided to sell, the sales team effectively managed minor works in a prompt and efficient manner. Badenoch helped achieved a sale within one week of opening at a price that exceeded our expectations. We highly recommend Badenoch for rental management and property sales. Yours Sincerely,