Management Appraisal


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Property Management

ARE YOU LOOKING FOR A PROPERTY MANAGER?

From Heather Badenoch – Director

One important aspect I have learnt in my 34 years of managing investment properties is to continually evolve with the property market and our client’s expectations. To do this, we have surrounded ourselves with a fantastic team and have built a structure that allows each section to focus on what they do best.

We are proud that over 90% of our clientele come by referral. With less than 0.05% of unsatisfied clients lost in over 10 years, you know that you will be in safe hands!

DEPARTMENT MANAGER

Lisa Chivers has been a part of the Badenoch Team since 2003 and works closely with me  to run the property management department.  She makes sure your investment is managed to  the highest standard.

PROPERTY MANAGERS

Our Property Managers are just that! They make sure your property is well managed. We provide our Lessors with regular feedback and communication, keeping you fully up to date with your property.

LEASING TEAM

The leasing team is overseen by Jayne Spice who has been with me since Badenoch Real Estate was established in 1997. Jayne and her team work hard to ensure we select the best possible tenant for your property  while minimising the vacancy. The longer a property is vacant, the more money property investors lose!

ACCOUNTS DEPARTMENT

Our full time accounts section makes sure your accounts and funds are handled efficiently with no delays.

It’s my great team and my personal day to day involvement in our Property Management Department that means I can confidently offer you a premium property management service.

Wealth Creation

Increasing rent is not the only way to increase cash flow. We offer one-on-one appointments to discuss options that maximise your investment. Whether it is a single property or an expanding portfolio, we have the experience and knowledge in property investing to guide you. Let us show you how!

We know our numbers and we are happy to share them with you. Statistics in modern property management are essential to keep our fingers on the pulse of the rental market.

We manage properties in over 80 suburbs across Canberra, allowing us to keep you updated on the market in all areas!

What Our Clients Say

Dear Symon Our relationship with Badenoch Real Estate started when our neighbour recommended your firm to us when we mentioned that we wanted to let our then family home.. From our first contact with Heather and her property management team we felt secure in the fact that our property was in good hands, both physically as far as carrying out inspections and financially as all the accounts were handled promptly with thorough monthly and end of year account statements. So when it came to selling our property we had no hesitation in giving the job to you and the sales team at Badenoch. As we had come to expect from Badenoch, our property sale was handled with great professionalism and at no time did we feel under pressure to continually drop our price to get a quick sale, we always felt that you were working for us and to get the best result possible. Your contact with us after every exhibition and with potential buyers was fantastic, it seemed that a day didn't go by without an email from you keeping us up to date with the sale. It has been a great pleasure to work with the Badenoch Real Estate team both with the letting and sale of our property, every body that we came in contact with at Badenoch seemed to be able to mix professionalism with a warm and welcoming attitude that made us feel very comfortable and happy with our decision to pick your firm, to that end we have and will continue to recommend your services fro letting and sales into the future. Thank you and kind regards,
Debbie and Mark Sarah

Dear Symon, Heather and the Badenoch team I would like to extend a big 'thanks greatly' for the professional and always friendly service provided with regards to managing both the rental and sale of my unit in Braddon. Being new to the market of owning an investment property I felt very unsure as to who I could trust with managing the rental for me. Fortunately, I was referred to your agency by some closed friends as a 'highly recommended' due to the reliable, consistent and friendly service always provided by Badenoch Real Estate. With great relief, I quickly found they were right as the reliable support, assistance and guidance provided seemed always exceptional giving me enormous peace of mind.  * The points I particularly would like to highlight are; * The professional and friendly service * All information and updates were provided in a timely manner * Repairs and faults were repaired quickly and without hassle * All fiscal issues were managed in a timely manner * The scope for preferred tenancy of the rental property was of a high standard * Sale of the property appeared effortless and seamless (for me) Without hesitation I highly recommend Symon in sales, Heather in property management and the rest of the Badenoch Real Estate team.  Again thanks one and all!!!!!
Kylie

Dear Heather I would like to take this opportunity to thank you for managing my 5 rental properties. When I initially signed up with your firm - you told me not to worry any more about renting and management of the properties - that they were your responsibility now and that I would not have to be concerned about that again. You have been absolutely true to your word. During the almost three years your firm have been managing my properties I have ceased my continual worry, confident that you would deal with whatever issue arises and not trouble me unless necessary. Whenever a property is nearing the end of the lease you have acted to ensure that a new tenant is on place before the expiry of the existing lease, if an issue arises with a tenant you deal with it immediately and, as requested by me, do not trouble me with the minutiae. I really think that Badenoch is the best real estate company in Canberra. Again, many thanks
Tania

Dear Heather, Symon and Team  This is a belated THANK YOU for the enormous help you have given me over the past two years. From the first time of meeting with Heather at the Phillip apartment (due to the complete disaster through xxxxxx Real Estate) it was evident that here was a highly ethical and professional business entity in whom I could find complete trust. The effort in finding new tenants as well as cleaning, repair and maintenance in such a very short time was amazing. The tenants found were of such a high calibre it was disappointing to then leave to place Phillip on the market to enable my move to Sydney for work reasons. Then to sell Phillip, take on my residential property in Richardson for a short term rental as well as place it on the market continued to show the high degree of professionalism that makes up the team at Badenoch Real estate. Whilst I was going through the stress of end year accounts, training a new person and moving to Sydney to rent and then purchase within the space of 12 months I never once had to worry or travel back to Canberra to check on my properties as it was clearly evident from the ongoing communications that everything was well in hand. Many, many thanks again to each and everyone of you - and I will have no hesitation in recommending Badenoch Real Estate to anyone contemplating either renting or buying in Canberra. Yours sincerely
Margaret

Dear Symon and Heather, We would like to take this opportunity to thank you both for the excellent professional service you provided, both in managing the rental and sale for our Evatt property.  From our first meeting with you Symon, at the original purchase of the home to its sale last month you conducted yourself in a very honest and open way. This has not always been the case with previous experiences we have have had with real estate agents.  It was very refreshing to deal with someone with professional ethics, who we believed had our interest at heart. At no time, did you put any pressure on us, and always kept us fully informed on a regular basis of the current situation. Your negotiation skills and follow up with potential purchases achieved a good result for all parties. From our first meeting with you Heather, when we discussed the future rental management of our property, we were in no doubt of the extensive experience and skills you had to manage the rental of our property. It was clear you took a personal interest in all your rental properties. These first impressions were proven correct, from the thorough vetting of references of potential renters, to the day-to-day management of the property. Again as with Symon, your professionalism, made us confident that you were looking after your clients interests. This thorough management, gave us as property owners, peace of mind. A credit also to you both, are your courteous and proactive staff that we dealt with on maintenance or office issues. Please use our comments if you wish, in references for your agency. Thank you again
Bob and Catherine

To Whom it may concern Badenoch Real Estate managed our rental property from 2007 - 2010.  Their rental management on our behalf was efficient, comprehensive and effective. When we decided to sell, the sales team effectively managed minor works in a prompt and efficient manner. Badenoch helped achieved a sale within one week of opening at a price that exceeded our expectations. We highly recommend Badenoch for rental management and property sales. Yours Sincerely,
Rhys

Badenoch managed my property for over 7 years and were also the clear choice to manage its sale. The entire Badenoch team were professional and responsive throughout that entire period, and exceeded by a long way previous agencies I had experienced. What was said was done, and great outcomes were achieved. I recommend Badenoch without hesitation. Andrew

Thank you so much for being wonderful property managers – the best we’ve ever had. Hopefully you will hear from us at some point whenever we are ready to rent out any properties we have.   All the best,   Nathan

Dear Heather Thank you for managing my mother’s property at Wybalena Grove Cook for the past three years. You and your team have been exemplary property managers. The property was leased quickly, to good tenants and kept in very good condition. Communication from Badenoch Real Estate was always timely, professional and friendly. It was a pleasure to do business with you. All the best Stephen Hunter

We'd be remiss not to drop you this note regarding your management of our property during past years. Jan and I visited the townhouse on Monday and we were pleasantly surprised at the cleanliness and presentation of the property - so essential when you're putting it on the market! I recall Heather saying all those years ago that she felt properties managed by Badenoch should be maintained like they were her own home - and that comment was good enough for me. Maintaining and managing properties is an exacting business; we just wanted you to know we've appreciated all of your efforts - and, of course, your courtesy throughout. Regards, Jan and John