ARE YOU LOOKING FOR A PROPERTY MANAGER?
From Heather Badenoch – Director
One important aspect I have learnt in my 34 years of managing investment properties is to continually evolve with the property market and our client’s expectations. To do this, we have surrounded ourselves with a fantastic team and have built a structure that allows each section to focus on what they do best.
We are proud that over 90% of our clientele come by referral. With less than 0.05% of unsatisfied clients lost in over 10 years, you know that you will be in safe hands!
Lisa Chivers has been a part of the Badenoch Team since 2003 and works closely with me to run the property management department. She makes sure your investment is managed to the highest standard.
Our Property Managers are just that! They make sure your property is well managed. We provide our Lessors with regular feedback and communication, keeping you fully up to date with your property.
The leasing team is overseen by Jayne Spice who has been with me since Badenoch Real Estate was established in 1997. Jayne and her team work hard to ensure we select the best possible tenant for your property while minimising the vacancy. The longer a property is vacant, the more money property investors lose!
Our full time accounts section makes sure your accounts and funds are handled efficiently with no delays.
It’s my great team and my personal day to day involvement in our Property Management Department that means I can confidently offer you a premium property management service.
Increasing rent is not the only way to increase cash flow. We offer one-on-one appointments to discuss options that maximise your investment. Whether it is a single property or an expanding portfolio, we have the experience and knowledge in property investing to guide you. Let us show you how!
We know our numbers and we are happy to share them with you. Statistics in modern property management are essential to keep our fingers on the pulse of the rental market.
We manage properties in over 80 suburbs across Canberra, allowing us to keep you updated on the market in all areas!
What Our Clients Say
Dear Symon Our relationship with Badenoch Real Estate started when our neighbour recommended your firm to us when we mentioned that we wanted to let our then family home.. From our first contact with Heather and her property management team we felt secure in the fact that our property was in good hands, both physically as far as carrying out inspections and financially as all the accounts were handled promptly with thorough monthly and end of year account statements. So when it came to selling our property we had no hesitation in giving the job to you and the sales team at Badenoch. As we had come to expect from Badenoch, our property sale was handled with great professionalism and at no time did we feel under pressure to continually drop our price to get a quick sale, we always felt that you were working for us and to get the best result possible. Your contact with us after every exhibition and with potential buyers was fantastic, it seemed that a day didn't go by without an email from you keeping us up to date with the sale. It has been a great pleasure to work with the Badenoch Real Estate team both with the letting and sale of our property, every body that we came in contact with at Badenoch seemed to be able to mix professionalism with a warm and welcoming attitude that made us feel very comfortable and happy with our decision to pick your firm, to that end we have and will continue to recommend your services fro letting and sales into the future. Thank you and kind regards,
Debbie and Mark Sarah
Hi Heather I wish to thank you and your team for outstanding management of my property over 3 1/2 years. You came highly recommended, giving you the job for this very important task was one of the best decisions I have made in recent years. I have now moved into the property myself and find myself frequently being grateful for the condition in which it was handed over to me. The way in which you have streamlined your business is working well from the point of being a Landlord and even after our agreement was ended your staff have handled a couple of requests from me very obligingly. Cheers
Dear Heather, Symon and Team This is a belated THANK YOU for the enormous help you have given me over the past two years. From the first time of meeting with Heather at the Phillip apartment (due to the complete disaster through xxxxxx Real Estate) it was evident that here was a highly ethical and professional business entity in whom I could find complete trust. The effort in finding new tenants as well as cleaning, repair and maintenance in such a very short time was amazing. The tenants found were of such a high calibre it was disappointing to then leave to place Phillip on the market to enable my move to Sydney for work reasons. Then to sell Phillip, take on my residential property in Richardson for a short term rental as well as place it on the market continued to show the high degree of professionalism that makes up the team at Badenoch Real estate. Whilst I was going through the stress of end year accounts, training a new person and moving to Sydney to rent and then purchase within the space of 12 months I never once had to worry or travel back to Canberra to check on my properties as it was clearly evident from the ongoing communications that everything was well in hand. Many, many thanks again to each and everyone of you - and I will have no hesitation in recommending Badenoch Real Estate to anyone contemplating either renting or buying in Canberra. Yours sincerely
I wish to convey my absolute gratitude and thanks to the team at Badenoch Real Estate. I have had nothing but positive dealings with the team as they have proven themselves to be utmost professionals. For the past 7 years they have gone above and beyond in providing me with the very best service in every aspect of renting and of being a landlord. As a client on both sides of the market and having experienced several real estate companies through renting, Badenoch have been the easiest, friendliest and most professional company, which I have engaged with. As I recently sold my investment property, I could not be happier with the outcome and the stress free manner in which they handled my sale and I will always recommend Badenoch to anyone for any real estate needs. Regards Che
Dear Symon and Heather, We would like to take this opportunity to thank you both for the excellent professional service you provided, both in managing the rental and sale for our Evatt property. From our first meeting with you Symon, at the original purchase of the home to its sale last month you conducted yourself in a very honest and open way. This has not always been the case with previous experiences we have have had with real estate agents. It was very refreshing to deal with someone with professional ethics, who we believed had our interest at heart. At no time, did you put any pressure on us, and always kept us fully informed on a regular basis of the current situation. Your negotiation skills and follow up with potential purchases achieved a good result for all parties. From our first meeting with you Heather, when we discussed the future rental management of our property, we were in no doubt of the extensive experience and skills you had to manage the rental of our property. It was clear you took a personal interest in all your rental properties. These first impressions were proven correct, from the thorough vetting of references of potential renters, to the day-to-day management of the property. Again as with Symon, your professionalism, made us confident that you were looking after your clients interests. This thorough management, gave us as property owners, peace of mind. A credit also to you both, are your courteous and proactive staff that we dealt with on maintenance or office issues. Please use our comments if you wish, in references for your agency. Thank you again
Bob and Catherine
We settled on the sale of our two-storey Harrison townhouse in April 2014, so the dust has truly settled since then and we can review our working relationship with Badenoch Real Estate in the cold light of day. Firstly, we went to Badenoch three or four years ago to ask them to manage the property. We were initially a bit hesitant because they charged more than some other property managers, but a work colleague told us the difference was worth it. So it proved to be. I recall to this day the first meeting onsite with Heather Badenoch, who said she expected properties to be managed to the same standard as her own. And that’s how it turned out. Whenever we checked the home, it was in first-class order. The management team (we dealt with an always courteous Chloe Riles) was responsive and delivered what we needed – updates on maintenance items, ensuring approvals were received before proceeding with jobs, as well as the all-important end-of-year financial reports and advice. When we came to selling the property, we again had some trepidation about selling through the same agency as managed the property. However, we need not have worried. Symon Badenoch gave us accurate and professional marketing advice and we emerged from the experience with a very satisfactory, stress-free outcome. Importantly, even after the property was sold and commissions paid, Symon was happy to follow through on an erroneous electricity bill we received. Overall, our relationship with Badenoch was always professional, courteous and satisfying and we would have no hesitation in highly recommending Badenoch Real Estate for home management and sale.
Janet & John - Perth
Dear Heather Twenty years ago, when we were all a bit younger, we purchased an investment property from you. At that time you and your people were very professional and extremely helpful, all of which contributed to our decision to go ahead with the purchase. As it turned out the property proved be an outstanding investment. The making of that investment is attributable to your property management systems and the professionalism of your people. Your management team always ensured we had the very best tenants and the property was always maintained to the highest possible standards. Over the years my wife and I wrote to your organisation and congratulated them on their outstanding work plus what a pleasure it was dealing with them. Recently, your agency sold our investment unit for us and once again we are very, very satisfied customers. Your sales people are excellent and their commitment and service far exceeded our expectations. It is evident that your sales people are extremely knowledgable, very focussed and always ensure there are open and timely communications. The demonstrated team work of your sales people is highly commendable. We thank you and all the people at Badenoch that we have dealt with over many years for their enduring and stellar service. Christine and Craig
Dear Heather, Symon and the Badenoch Team We are writing this letter to thank you all for the help and assistance that you office has given us over the last 12 months. You were very helpful when we needed a new agent to handle our Melba property to rent out. After a bad experience with our previous agent you put our minds at ease and made everything run very smoothly. Nothing was too much trouble form organizing tradesman to even picking up the keys from the previous agent for us. In June we approached you with regards to having to sell our property, with being in another state and unaware of the procedure involved you once again made our job much easier than expected. Symon could no have been more helpful and was always only a phone call or email away if we had any questions. It came time for the first open house and we were nervous about this and could not believe it when Symon called us to say that there were people that were very interested in the property. By the Monday morning following the open house we had a firm offer on our property and just could not believe how quickly and smoothly everything had gone. I cannot thank Symon enough for all his help and reassurance along the way. We have no hesitation in recommending the Badenoch Team, their professional manner which they handled our property, and the peace of mind they gave us was second to none.
Rodney and Cheryl
Thank you so much for being wonderful property managers – the best we’ve ever had. Hopefully you will hear from us at some point whenever we are ready to rent out any properties we have. All the best, Nathan
Badenoch managed my property for over 7 years and were also the clear choice to manage its sale. The entire Badenoch team were professional and responsive throughout that entire period, and exceeded by a long way previous agencies I had experienced. What was said was done, and great outcomes were achieved. I recommend Badenoch without hesitation. Andrew