Management Appraisal


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Property Management

ARE YOU LOOKING FOR A PROPERTY MANAGER?

From Heather Badenoch – Director

One important aspect I have learnt in my 34 years of managing investment properties is to continually evolve with the property market and our client’s expectations. To do this, we have surrounded ourselves with a fantastic team and have built a structure that allows each section to focus on what they do best.

We are proud that over 90% of our clientele come by referral. With less than 0.05% of unsatisfied clients lost in over 10 years, you know that you will be in safe hands!

DEPARTMENT MANAGER

Lisa Chivers has been a part of the Badenoch Team since 2003 and works closely with me  to run the property management department.  She makes sure your investment is managed to  the highest standard.

PROPERTY MANAGERS

Our Property Managers are just that! They make sure your property is well managed. We provide our Lessors with regular feedback and communication, keeping you fully up to date with your property.

LEASING TEAM

The leasing team is overseen by Jayne Spice who has been with me since Badenoch Real Estate was established in 1997. Jayne and her team work hard to ensure we select the best possible tenant for your property  while minimising the vacancy. The longer a property is vacant, the more money property investors lose!

ACCOUNTS DEPARTMENT

Our full time accounts section makes sure your accounts and funds are handled efficiently with no delays.

It’s my great team and my personal day to day involvement in our Property Management Department that means I can confidently offer you a premium property management service.

Wealth Creation

Increasing rent is not the only way to increase cash flow. We offer one-on-one appointments to discuss options that maximise your investment. Whether it is a single property or an expanding portfolio, we have the experience and knowledge in property investing to guide you. Let us show you how!

We know our numbers and we are happy to share them with you. Statistics in modern property management are essential to keep our fingers on the pulse of the rental market.

We manage properties in over 80 suburbs across Canberra, allowing us to keep you updated on the market in all areas!

What Our Clients Say

Dear Heather Thank you for managing my mother’s property at Wybalena Grove Cook for the past three years. You and your team have been exemplary property managers. The property was leased quickly, to good tenants and kept in very good condition. Communication from Badenoch Real Estate was always timely, professional and friendly. It was a pleasure to do business with you. All the best Stephen Hunter

Dear all at Badenoch  I would like to thank all of you for making the rental and sale of my unit at Kippax so easy and trouble free. I do appreciate your high standard of work, always keeping me informed at all stages. As a first time property investor you helped me so much. I was surprised and delighted to come home and find your fabulous hamper waiting for me. I would like to thank you so much for this. I haven’t had such a lovely surprise for a long time. Again, thank you for looking after everything so well.   
Lynn

Dear Heather I would like to take this opportunity to thank you for managing my 5 rental properties. When I initially signed up with your firm - you told me not to worry any more about renting and management of the properties - that they were your responsibility now and that I would not have to be concerned about that again. You have been absolutely true to your word. During the almost three years your firm have been managing my properties I have ceased my continual worry, confident that you would deal with whatever issue arises and not trouble me unless necessary. Whenever a property is nearing the end of the lease you have acted to ensure that a new tenant is on place before the expiry of the existing lease, if an issue arises with a tenant you deal with it immediately and, as requested by me, do not trouble me with the minutiae. I really think that Badenoch is the best real estate company in Canberra. Again, many thanks
Tania

Dear Symon, Heather and the Badenoch team I would like to extend a big 'thanks greatly' for the professional and always friendly service provided with regards to managing both the rental and sale of my unit in Braddon. Being new to the market of owning an investment property I felt very unsure as to who I could trust with managing the rental for me. Fortunately, I was referred to your agency by some closed friends as a 'highly recommended' due to the reliable, consistent and friendly service always provided by Badenoch Real Estate. With great relief, I quickly found they were right as the reliable support, assistance and guidance provided seemed always exceptional giving me enormous peace of mind.  * The points I particularly would like to highlight are; * The professional and friendly service * All information and updates were provided in a timely manner * Repairs and faults were repaired quickly and without hassle * All fiscal issues were managed in a timely manner * The scope for preferred tenancy of the rental property was of a high standard * Sale of the property appeared effortless and seamless (for me) Without hesitation I highly recommend Symon in sales, Heather in property management and the rest of the Badenoch Real Estate team.  Again thanks one and all!!!!!
Kylie

Dear Symon, Heather and the whole team at Badenoch,  Just a quick email to thank you for the lovely gift basket received yesterday. Also a huge thanks for the wonderful job you have done managing and selling my property.  Your professionalism and responsive assistance made the whole process a stress-free success!  Kindest regards,
Naomi

Dear Symon and Heather, We would like to take this opportunity to thank you both for the excellent professional service you provided, both in managing the rental and sale for our Evatt property.  From our first meeting with you Symon, at the original purchase of the home to its sale last month you conducted yourself in a very honest and open way. This has not always been the case with previous experiences we have have had with real estate agents.  It was very refreshing to deal with someone with professional ethics, who we believed had our interest at heart. At no time, did you put any pressure on us, and always kept us fully informed on a regular basis of the current situation. Your negotiation skills and follow up with potential purchases achieved a good result for all parties. From our first meeting with you Heather, when we discussed the future rental management of our property, we were in no doubt of the extensive experience and skills you had to manage the rental of our property. It was clear you took a personal interest in all your rental properties. These first impressions were proven correct, from the thorough vetting of references of potential renters, to the day-to-day management of the property. Again as with Symon, your professionalism, made us confident that you were looking after your clients interests. This thorough management, gave us as property owners, peace of mind. A credit also to you both, are your courteous and proactive staff that we dealt with on maintenance or office issues. Please use our comments if you wish, in references for your agency. Thank you again
Bob and Catherine

I have leased through Badenoch Real Estate for around 10 years now and have been extremely happy with every lease I have had. I know if I am fortunate to one day own an investment property I shall certainly use Badenoch Real Estate as my property managers. Kind Regards, Steve  

Hi Heather I wish to thank you and your team for outstanding management of my property over 3 1/2 years. You came highly recommended, giving you the job for this very important task was one of the best decisions I have made in recent years. I have now moved into the property myself and find myself frequently being grateful for the condition in which it was handed over to me. The way in which you have streamlined your business is working well from the point of being a Landlord and even after our agreement was ended your staff have handled a couple of requests from me very obligingly. Cheers

Dear Symon and the entire Badenoch Team, Badenoch Real Estate was first recommended to us when we were looking for a property manager we could trust whilst overseas on posting. A colleague recommended Badenoch saying that she had previously rented a property through your agency. She was so impressed by the level of service and the emphasis on looking after the owner’s asset that she said if she ever leased her own house she would go directly to Badenoch. That was over 7 years ago, in this time Badenoch has leased 3 of our properties to an impeccable standard and has assisted us to successfully sell our Bruce townhouse and “Space 2” apartment. When we recently decided to put our inner-south La Perouse Street home on the market we were again living overseas and needed someone we could trust so we engaged Symon. We knew that following the sale of our house we were going to be in the market as a buyer, so when visiting Canberra we spent some time liaising with other agents to view other houses. From what we saw it appeared that other agents would merely roll up, unlock the front door on a Saturday morning and stand there with a clip board writing down contact details. I asked one agent about the construction of the sub-floor in one home and he just looked at me blankly. For us Symon went above and beyond. He helped us by engaging fair and trustworthy tradespeople to repair maintenance issues so our house was in top condition before going to market, he provided excellent updates and kept us well informed at each stage which was crucial given we were overseas, he helped us trouble-shoot and solve a certification issue and organised the styling of our house so buyers could view it at its best. He was always mindful of our budget and had our best interests at heart. Some agents you just couldn’t imagine getting their hands dirty for you, in contrast, during a visit to Canberra just prior to going to market, I was at our house the day the marketing photos were being taken. I was so impressed with Symon and his team, when the photos were being taken there were some leaves on our deck, Symon raced to his car, grabbed a leaf blower and tidied our deck just so the marketing photos would be perfect for us. All this attention to detail and effort paid off and we received an offer above our asking price after 2 Saturday home opens. Thank you Badenoch for the wonderful work you do and for your integrity and professionalism. We are so lucky that you were recommended to us all those years ago and we highly recommend you to others. As you know we have just engaged the Badenoch leasing team again to manage the rental of our new home in Yarralumla. We look forward to many more years working together. Kindest Regards, Naomi and Ian

Badenoch managed my property for over 7 years and were also the clear choice to manage its sale. The entire Badenoch team were professional and responsive throughout that entire period, and exceeded by a long way previous agencies I had experienced. What was said was done, and great outcomes were achieved. I recommend Badenoch without hesitation. Andrew