To Heather, Symon, Natalie and the team at Badenoch Real Estate
I note of thanks for your professional and efficient service in the successful sale of my property in Kaleen. The whole process from the original meeting through to the completion of sale was painless for me. To sell the house within the first week of listing, at a price I was more than happy with was amazing and is testament to your knowledge and expertise as real estate agents. I... Rosemary
Dear Natalie and team,
Thank you so much for the hamper it was a lovely surprise and completely unnecessary (though very welcome, I guess we'll start our diet later!)
Thank you also for the all the hard work that was done first in the management of the property which was wonderfully handled with excellent communication, I could not have asked for a better team looking after the property.
And then in the sale of the property. Any questions I asked were quickly answered and I never felt that I was out of the loop with everyone going out of their way to make sure I knew what was happening every step and there were no unnecessary costs with every cent explained. You truly went out of your way to make me feel comfortable and to be sure I understood what was happening and when.
Thank you so much for your wonderful professionalism! I will most certainly be recommending Badenoch to anyone looking for property management or to sell their home!
Natalie and the Badenoch team went above and beyond the call of duty to ensure the best possible outcome for the sale of my unit. Excellent service, friendly, professional, stress free and always kept me up to date. I'm beyond thrilled with the outcome. Would recommend Natalie, Lucia and the rest of the team to anyone looking to sell.
Badenoch exceeded our expectations in all aspects of the sale of our property, attention to detail, complete and honest updates and easily contactable agents just to name a few. We couldn't have asked for a better experience when selling our property and we will definately contact Symon and Natalie in the future.
We can't recommend the advice and guidance we were given highly enough.
Thanks again for all of your help and support.
Kath and Richard
Working with Symon and Natalie was very professional yet at the same time personal. They were available for any concern or request. Their information and advice was excellent and our expectations were met thoroughly in all aspects of the process from beginning to end. We had moved interstate and Badenoch's took care of all details preparing the house for sale. We would certainly purchase or sell with them again.
Bernie & Shayne
I wish to convey my absolute gratitude and thanks to the team at Badenoch Real Estate. I have had nothing but positive dealings with the team as they have proven themselves to be utmost professionals. For the past 7 years they have gone above and beyond in providing me with the very best service in every aspect of renting and of being a landlord. As a client on both sides of the market and having experienced several real estate companies through renting, Badenoch have been the easiest, friendliest and most professional company, which I have engaged with. As I recently sold my investment property, I could not be happier with the outcome and the stress free manner in which they handled my sale and I will always recommend Badenoch to anyone for any real estate needs.
Natalie completed a purchase for me in Holt this week & I would like to say that I have dealt with many real estate sales agents recently while trying to find the perfect property in a market that moves very quickly. My first contact with Natalie was her informing me the property was under offer & I was upset but she took my details incase the sale fell through which is what happened & Natalie contact me the next day to say it was on the market again & we arranged a viewing that morning. Natalie has been a standout amongst all the agents I have dealt with recently. She is not only just a lovely person to deal with but at all times has been professional & always kept me up to date with progress & always returned my calls promptly. When I sell other properties I own (which will happen in coming years) I would not hesitate to go with you guys for your professionalism, efficiency & everything I would want when selling my own properties.
Natalie is an asset to your company & certainly a stand out amongst some very average agents.
Thanks also for the box of goodies. Really enjoyable yummy gift.
Thanks again for all you have done for me & my family Natalie. Its has been really appreciated.
Dear Heather and Symon
First thank you very much completion of the sale on my apartment in Lyneham. The whole experience was so relaxed and professional from start to finish.
As you know this transaction now draws to a close ten years of doing business with Badenoch Real Estate - initially to manage my investment property and most recently as the selling agents.
I still remember the first meeting that I had with Heather all those years ago. The daunting process of deciding to rent out what had been my home up until that time, was made easier by the time and patience that you took to answer all my questions.
Since then I have dealt with many of your staff and without a doubt the experience has always been outstanding. In particular Lisa, Jayne and Courtney have been awesome to deal with.
Moving away from Canberra has required me to have a high degree of trust in you and your team to ensure that my investment was secure.
At every step of the journey over the past decade I have felt that the team at Badenoch was looking after me.
I have investment properties in other states and I can assure you that the Badenoch approach is rare in the real estate sector.
Thanks once again for all your help and advice over the years.
Selling our townhouse through Badenoch was a pleasure - Symon, Natalie and the team were very efficient and kept us well-informed at all stages of the sale. When it came to making decisions, we trusted their advice and felt they had our best interests at heart. The experience was far less stressful than we had expected, and if we ever take the opportunity to sell again, we will be happy to return to Badenoch.
Erin & Adam
My husband and I just sold our property through Natalie at Badenoch. It was an absolute pleasure dealing with Natalie and she made what is a very stressful time stress-free.
Natalie impressed us with her professionalism, friendliness, and responsiveness from the first day we started the process. If you want someone that goes above and beyond to help you get the best possible price for your property Natalie definitely is the agent for you!
I should also mention that her team member Lucia was an absolute pleasure to deal with as well, Lucia was always checking in with us to make sure everything was running smoothly which was very reassuring. Thank you again ladies for everything you did for us during this time.
Nick and Lara
We have nothing but praise for the team at Badenoch Real Estate Belconnen! When my brother and I, both living in Queensland, were faced with the task of selling an elderly relative’s Canberra home, the neighbours next door recommended that we contact Natalie at Badenoch Real Estate, Belconnen.
Natalie, and later Lucia (from the same office) were of tremendous assistance in getting the property to market. They really went ‘the extra mile’ in helping us source and providing access to plumbers, electricians, gardeners, ducted heating service and cleaners to maintain the property in our absence.
At all stages of the marketing process we were kept fully informed of the outcome of open inspections, with prospective purchasers always followed up and their comments on the property relayed directly to us.
Thanks to the Badenoch Team, a favourable sale was achieved!
We have no hesitation in highly recommending the friendly, helpful and professional service offered by the team at Badenoch!
David & Jeff
I would like to express our sincere thanks for the wonderful job Symon, Natalie and the team at Badenoch did in the recent sale of our Ngunnawal property.
Their professionalism, expertise and support was second to none and made what could have been a difficult process from interstate very easy. Their advice included options on property presentation and outstanding maintenance items to ensure we achieved the market price we wanted with only 2 home opens. They arranged tradespeople at very reasonable prices to ensure the work was completed and the house presented at its best after a long period of being tenanted.
We would have no hesitations in recommending them or using them again in the future.
Natai and Sheldon
Symon, Natalie & Lucia – a huge thank you for looking after us during the sale of our home - we definitely picked the “A-Team” by engaging Badenoch. Your services were professional and well and truly exceeded our expectations. Such a stress free experience - we won’t hesitate returning as a client in the future.
Steve & Judie
When we bought our property Natalie was the selling agent. We were so impressed with her honest, natural and professional service, we did not hesitate to engage her services for the sale of the property.
During the sale process we have been constantly impressed with Natalie's work ethic and attention to detail. She dealt with all matters promptly, was extremely proactive and always provided honest and useful advice, updates and feedback, particularly regarding sale price and inspections.
It is evident that Natalie always provides excellent and professional customer service, something we have found is extremely lacking for real estate agents within Canberra. Natalie stands out because she looks for the best way to look after her clients' needs.
It is obvious to us this stems from her generous character, which is evidenced by the quality of her work, however extends beyond merely doing her best for business. This is why Natalie makes every aspect of the process work smoothly.
Everything went well in our sale, and we appreciated the little extra touches Natalie provided.
We would recommend Natalie's services to anyone looking for an honest, professional and hard working agent to sell their property.
Rob & Shino
We wish to express our sincere gratitude to Symon, Natalie and Lucia and the rest of the BRE team for the much appreciated Ottoman dinner gift. Very thoughtful and extremely kind – thank you.
Thank you again to you and your team for such first class service, keeping us in informed at every stage of the sales process, arranging for all the maintenance works and for being so accommodating, caring and for just being “wonderful” people.
As you know, we own several Canberra properties which we plan to sell over the next 6 or so years. BRE will always be our preferred Selling and Listing Agent.
Wishing you all best wishes.
With much appreciation and warm regards
Dominic and Janene
We decided to go with Badenoch because of the great job they were doing in managing our rental property. Symon and his team did an outstanding job in selling our place. The market was tight and they gave us an honest assessment of the house and a strategy which would maximise the selling price. Their strategy worked very well. The house was under offer within two days of being advertised and we sold the property at a price significantly over our expectations.
The service provided by Badenoch was first class. They worked in our best interest, keeping us informed at every step of the process on how things were going and handled all issues with minimum fuss. At one stage they even vacuumed the house to help out at no cost to us. They made the whole process really easy. I would recommend Symon and his team to anybody who wants a personal but professional service and wants to get the most out of selling their property.
Rohan and Gabrielle
Dear Symon and the entire Badenoch Team,
Badenoch Real Estate was first recommended to us when we were looking for a property manager we could trust whilst overseas on posting. A colleague recommended Badenoch saying that she had previously rented a property through your agency. She was so impressed by the level of service and the emphasis on looking after the owner’s asset that she said if she ever leased her own house she would go directly to Badenoch.
That was over 7 years ago, in this time Badenoch has leased 3 of our properties to an impeccable standard and has assisted us to successfully sell our Bruce townhouse and “Space 2” apartment. When we recently decided to put our inner-south La Perouse Street home on the market we were again living overseas and needed someone we could trust so we engaged Symon.
We knew that following the sale of our house we were going to be in the market as a buyer, so when visiting Canberra we spent some time liaising with other agents to view other houses. From what we saw it appeared that other agents would merely roll up, unlock the front door on a Saturday morning and stand there with a clip board writing down contact details. I asked one agent about the construction of the sub-floor in one home and he just looked at me blankly. For us Symon went above and beyond. He helped us by engaging fair and trustworthy tradespeople to repair maintenance issues so our house was in top condition before going to market, he provided excellent updates and kept us well informed at each stage which was crucial given we were overseas, he helped us trouble-shoot and solve a certification issue and organised the styling of our house so buyers could view it at its best. He was always mindful of our budget and had our best interests at heart. Some agents you just couldn’t imagine getting their hands dirty for you, in contrast, during a visit to Canberra just prior to going to market, I was at our house the day the marketing photos were being taken. I was so impressed with Symon and his team, when the photos were being taken there were some leaves on our deck, Symon raced to his car, grabbed a leaf blower and tidied our deck just so the marketing photos would be perfect for us. All this attention to detail and effort paid off and we received an offer above our asking price after 2 Saturday home opens.
Thank you Badenoch for the wonderful work you do and for your integrity and professionalism. We are so lucky that you were recommended to us all those years ago and we highly recommend you to others. As you know we have just engaged the Badenoch leasing team again to manage the rental of our new home in Yarralumla. We look forward to many more years working together.
Naomi and Ian
Badenoch managed my property for over 7 years and were also the clear choice to manage its sale. The entire Badenoch team were professional and responsive throughout that entire period, and exceeded by a long way previous agencies I had experienced. What was said was done, and great outcomes were achieved. I recommend Badenoch without hesitation.
Kate and I wanted to thank you very much for the service you and the team provided throughout the sale of the apartment in Kingston.
We have been with Badenoch in one capacity or another for over five years now, and we wouldn't dream of entrusting our properties to anyone else.
I think the fact that our place has sold is a testament to your skills (in both managing us and potential buyers!) and we will be recommending your services to our friends.
Thanks so much for the lovely hamper.
We look forward to showing you some pictures of our new house when it is complete.
Kate and Alex
Badenoch Real Estate have managed several rental properties for us over the years and when it came time to sell one of our properties, we had no concerns with asking Badenoch to manage the sale.
Symon and Natalie were a pleasure to deal with. Their communication and advice was excellent and kept us informed and relaxed throughout the sale. Symon’s local knowledge and professionalism was key to achieving a result in a tough market.
Symon and Natalie are passionate and hardworking agents that we simply cannot fault.
David & Susan
Dear Heather and Symon,
Re: Testimonial for Badenoch Real Estate
I am writing to thank Badenoch for the wonderful relationship I have had with you over the past nine years, from renting to leasing my property and finally to selling it this year.
When I first moved to Canberra in 2007, I rented a unit at Turner through Badenoch. I was impressed that you were always responsive to my requests (including relating to persistent possums!), but also that you expected I would maintain the property to a high standard to protect the owners’ investment.
This balance of looking after both the tenant and the owner gave me great confidence to rent my own property at Belconnen through Badenoch when I was posted overseas. During those three years, I was always kept up to date and greatly appreciated the quality management of my property, including bill payments.
Finally, when I decided to sell my unit, I received excellent advice from Symon and the team on market conditions, where my property sat within the market and marketing strategies. Again, I was doing this process remotely and Badenoch managed everything beyond simply selling the unit – from overseeing the replacement of carpets to updating the garden. I sold at a difficult time for units, but was confident that with your support, I received a good price in a timely sale.
Over the nine years I have engaged with Badenoch, I have been assisted by you both, as well as Jayne, Lisa, Natalie, Laura, Lucia, Philippa and Toni. The fact I have had consistently high quality service, no matter who I have dealt with, demonstrates a culture of performance, professionalism and friendliness throughout the agency.
I have recommended you to several of my friends, particularly those going on posting, and have no hesitation in recommending you more broadly. I wish you continued success and thank you wholeheartedly for your assistance.
Hi Symon, Natalie and Lucia,
I wanted to in turn thank you all so much for your help in selling our property.
As this was the first time ever selling a property, we had no idea what we were in for, or basically where to start. Symon, you were so helpful in giving us options to think about and even suggesting renting our house if we ended up with no buyers before Christmas. This gave us peace of mind that at least we would have some sort of income coming in before it sold.
The way you have kept us up to date with everything that has been going on, especially because we haven't been in Canberra, has been fantastic. At the best of times I am a bit of a stress head (haha) so you guys really took all the stress away because you pre-empted any issues before they arose, and dealt with them quickly and professionally when they did.
Again, thank you for making this process so easy for us, and being so approachable and contactable.
Emma and Clint
Dear Heather, Symon, Natalie & Ellen,
We wish to convey our sincere thanks to you and the Badenoch team of professionals, firstly for the superior management of our rental property for the past 4 years and secondly for the hassle-free and efficient marketing of the same property which resulted in an extremely quick sale by private treaty at a settlement price above the marketed sale price.
For 4 years we trusted Ellen every step of the way during the property management phase, she effectively and honestly communicated with us and our tenants for the duration of her assignment as our Property Manager.
As you know, we entrusted Badenoch with our property management after we terminated our 1 year agreement with an extremely well known property management business who we found to be untrustworthy, unreliable, dishonest and non-communicative. They proved to be difficult not only with us the property owners, but also with our tenant.
Having made the decision to sell there was no hesitation on our part to give the marketing responsibility of our property to Badenoch. Symon is a professional “straight” talker much like Heather. Natalie and Ellen were exceptional communicators as well as friendly and professional in their interactions with us.
Symon and Natalie’s guidance with regard to styling the property we believe greatly assisted in the sale.
We have appreciated the extremely high level of service shown to us, which exceeded our every expectation. We have absolutely no hesitation in recommending the Badenoch Team for Property Management and Property Sales, feel free to refer to this letter by way of recommendation.
Thank you and Regards
Paul and Marie
Hi Natalie & Symon,
We would like you to how much we appreciated your team and especially your efforts with the selling of our house and to achieve the best outcome. Great professional expertise in doing so. We would highly recommend Badenoch Real Estate to any person wishing to sell and buy.
All the very best to you and the team.
Paul & Julie-Anne
Dear Symon and Natalie
I would like to take this opportunity to thank you both sincerely for the service you provided during the sale of my property at Monash. I always found your advice to be thoughtful and helpful and this relieved a lot of the anxiety associated with such an important transaction.
On many occasions, you went above and beyond to ensure everything went smoothly with the sale and I always found you responded promptly and completely to my many requests and enquiries. I particularly appreciated the patience you demonstrated in carefully explaining to me the various steps along the way and keeping me informed about what was to come. After previous bad experiences I've had with other real estate agencies, dealing with you was a real pleasure.
I would have no hesitation in recommending Badenoch Real Estate to others and I wish you all the best for the future.
A big thank you to you and your team. Your leasing team has done a brilliant job with having minimal vacant periods whilst still finding the right tenants in tough market conditions. The unit was kept in good condition. Rent was collected on time, we received our statement regularly and was kept informed of things requiring our attention. We did not need to worry about the unit as we knew it was being managed by your team.
To you, Natalie and the sales team, thank you. Your advice throughout the sale was invaluable - from strategy and pricing to styling the apartment. Everything came together and we got the sale we wanted, again in a tough market. We couldn't have selected a better team.
Thank you and all the best,
Grace and Ajit
I would like to thank you very much for the exceptional service you and the Badenoch team have provided during the sale of my unit. I really feel like you have gone above and beyond and have very much appreciated how approachable and supportive you have been throughout the process. It has been reassuring to know I can ask you anything I've needed to along the way, and that you will provide a quick, honest and helpful response. I also appreciate what a great team you are a part of and that if you weren't available, Symon or Lucia would step in on your behalf. I also knew that you would keep me updated with anything I needed to know which was reassuring.
To top off the experience I was thrilled to receive the lovely hamper and hand written card. It brought back memories of the day I first walked in as the owner of my unit to find the welcome basket your team had left for me. It's these extra efforts that make the experience that much more special.
I am also appreciative of the service Badenoch has provided me over the years of managing the unit as a rental property.
I will of course not hesitate to recommend Badenoch to anyone who is renting or selling in the ACT and in fact have already told my friend that she should consider you if she is thinking of selling her unit.
Thank you again and best wishes for the future.
Hi Heather and Symon
Just wanted to say a heartfelt thank you so very much for all of your work and dedication to our investments over the years. Most especially though, really appreciate all of the work you put into the sale of our Queanbeyan property for very little return considering the hours involved. Thank you also to Natalie for your part in this sale too.
As much as we are relieved to no longer have the amount of debt we had, I am quite sad that we won’t be working with you in the foreseeable future. This will be the first time since I was 20 (that’s 20 years for you guys playing at home!) that I haven’t had a rental property! Very strange indeed…..
I have no doubt that we will expand our portfolio again one day and if we decide to reinvest in Canberra then Badenoch will be our first port of call for sure!
Thank you once again and wishing you all the very best for continued success in your business.
Jo and Mick
Symon, Natalie and Heather
I am so impressed with the Badenoch team. I have been a client for over 15 years in several phases, starting when I was a tenant and the Property Manager was Heather Badenoch. I remember my final tenancy inspection with Heather. I made a mental note that if ever I was in need of a property manager – this was who I would want looking after my interests. I had been looked after well as a tenant, and equally so had the landlord.
Years later – I became that landlord who needed a property manager – and I went straight to Badenoch for the role. I have been so impressed with the manner that they have looked after my interests as the landlord, and also for my tenant who stayed for over five years. I had several Badenoch property managers through that time, but Kirsten was the most recent and did a great job keeping me informed and my tenant happy. I then decided to sell, and the Badenoch team were most professional, listening to what I wanted, and guiding me to the best options. Needless to say – the result was a complete success in every way, a fast and professional campaign, with the end result of a sale within the timeframe I needed. I could not have asked for a better result.
Thanks to Symon and Natalie for their attention to detail and focus on meeting my requirements. I would say that the key to their success is the focus on communication, they listen and then they know what you want. They know their business and are totally professional in every way. I also have an investment property in the southern highlands, and I wish I could have another Badenoch team in that location.
I would certainly use Badenoch again and would highly recommend them to anyone who is after home management or sale.
I am very happy that I chose Badenoch Real Estate for the management of my investment property and then the selling of this property. I was impressed with the professionalism in which both the property management team and the sales team demonstrated. Both teams at Badenoch were always open and responsive to any questions I had relating to my property. I would strongly recommend Badenoch to anyone.
In terms of the sales team, I was ecstatic with the results they gained for me - a quick sale at a strong price. I also appreciated their advice and communication regarding all aspects of the sale.
In terms of the property management team, they secured for me fantastic tenants who looked after my property and paid the rent promptly at all times. I was also impressed with the high quality trades team they called on to undertake repairs when needed.
I will be using Badenoch again.
Thank you again for everything!
Thank you for all your work in getting my unit sold. I have been very impressed with Badenoch from day 1 (including Heather and her team on the property management side). Everything has run smoothly and despite the weak unit market in Canberra, your advice has been spot on, and the unit was sold in no time. I have been very pleased with the level of personal service.
Not sure when our next foray into investment properties will be, but I will definitely give you a call when we are in the market again.
We cannot thank Badenoch Real Estate enough for their professionalism, communication and advice during our recent sale. Symon’s expert advice to ‘dress’ our empty property with contemporary flair prior to selling contributed significantly to a quick sale and a rewarding outcome.
We have dealt with Heather, Symon and the BRE Team for nearly 20 years. They are the most amazing real estate agents that we have ever encountered. We could never consider looking for any other agency to handle our real estate investments.
Heather, Symon and the BRE team are people of the highest integrity. They dedicate their time generously to cater for individual client’s needs, they have a great sense of humour and are a total pleasure to deal with in all aspects of the real estate business.
We have no hesitation at all in recommending BRE and have confidently referred family, friends and colleagues over the years to experience BRE’s special style of expertise and professionalism.
Geoff and Lynn
A big thank you to Symon and Natalie for their assistance with the recent sale of my apartment. Both Symon and Natalie were highly communicative as they guided me through the process.
What is more they both demonstrated a strong knowledge of the market and were able to provide me with accurate advice thereby enabling me to make informed decisions. Should you be wishing to sell you home, I would strongly recommend Badenoch Real Estate,
Working with Natalie, Symon and Lucia was the smartest decision I made when selling my property of almost 40 years. It's rare these days to find a service provider who actually listens and responds to customer feedback while delivering their promises. The team at Badenoch made the process smooth sailing and I have no hesitation in recommending any of their professional services,
Thanks very much Symon,
I really appreciate all your hard work and additional advice on the sale. I have and will continue to recommend you to friends as an excellent agent.
All the very best
We settled on the sale of our two-storey Harrison townhouse in April 2014, so the dust has truly settled since then and we can review our working relationship with Badenoch Real Estate in the cold light of day.
Firstly, we went to Badenoch three or four years ago to ask them to manage the property. We were initially a bit hesitant because they charged more than some other property managers, but a work colleague told us the difference was worth it. So it proved to be.
I recall to this day the first meeting onsite with Heather Badenoch, who said she expected properties to be managed to the same standard as her own. And that’s how it turned out.
Whenever we checked the home, it was in first-class order. The management team (we dealt with an always courteous Chloe Riles) was responsive and delivered what we needed – updates on maintenance items, ensuring approvals were received before proceeding with jobs, as well as the all-important end-of-year financial reports and advice.
When we came to selling the property, we again had some trepidation about selling through the same agency as managed the property. However, we need not have worried.
Symon Badenoch gave us accurate and professional marketing advice and we emerged from the experience with a very satisfactory, stress-free outcome. Importantly, even after the property was sold and commissions paid, Symon was happy to follow through on an erroneous electricity bill we received.
Overall, our relationship with Badenoch was always professional, courteous and satisfying and we would have no hesitation in highly recommending Badenoch Real Estate for home management and sale.
Janet & John - Perth
Working with Badenoch R/E on the recent sale of my house was a pleasure.
From the first interview, the agent (Natalie) manifested a professional and informed manner, responding empathetically and with insight to my needs. She was realistic yet aspirational in terms of my expectations for my property and willingly organised and supervised a range of third-party services (for example, building inspection and house cleaning). While I was overseas during the sale, Badenoch kept in regular contact with me.
Natalie displayed attention to detail and kept me ‘in the loop’ with all developments. She was more than happy to answer questions about the process clearly and in detail. All of the commitments made by Badenoch were kept.
Particularly pleasing was the effort put into achieving the best possible price for my sale – to the degree where the listing price was exceeded by approximately 7.3%, a remarkable outcome and one achieved in only two weeks!
When I am next in the position of selling a residential property, I have no doubt about which agency I shall approach to handle the sale.
Thank you once again for your work. It has been a pleasure working with you and thank you for your help and clear communication through the whole process.
It is interesting, because I write in Law on some of the less pleasant examples of real estate agents/cowboys.
Your work, though, has been exemplary.
Thank you very much for your hard work and indeed for the hard work of Natalie and Chloe in the sale of my property. The service has been absolutely top-notch as usual and indeed as we have come to expect from your excellent agency.
We certainly look forward to working with you again in the new year when we sell in Melba. I just hope that the sale of that property goes as smoothly and efficiently as the property in Belconnen. Indeed with your assistance I can't see it going any other way.
Symon and Natalie,
Many thanks for your professional customer service and assistance throughout this process. We have nothing but excellent recommendations to share with friends and family about the service we have received.
Natalie and Symon,
Thank you both so very much for all your help with selling my house. I thought it would be a very painful process and instead it has been by far the easiest part of my move!
I really appreciate all your help, time and kindness throughout the process - and have already sung your praises to everyone!
Thanks also for our lovely lunch - we are off in a few hours to enjoy it!
Thank you so very much for everything.
All the very best,
We have all been going very well and have settled into our new house, we are now just working on making it into our home but we couldn't be happier!
We would really like to thank you for everything you did for us during the sale of our house! Your helpfulness and kindness really made it less stressful which was greatly appreciated as we were adjusting to having another baby.
We were so happy with everything that you did for us and we will definitely be using Badenoch if we rent or sell again! We have also been recommending you to friends and family as the service we received was fantastic and made us feel like we were valued as clients!
Thank you so much again!
Peta, Ben, William & Hamish
Firstly, thank you so much for the lovely hamper that was delivered. My mother and are very grateful and will enjoy the 'goodies' in it. That was very nice of you both and your team.
I want to add that you have both been fantastic, as always, regarding my mother's home. It is a pleasure to work with you both, although I must say, you do nearly all the 'work', Ken and I only had to get the house ready for it to happen. I know you both worked very hard to make it happen, but that is exactly what you do, 'make it happen'.
Please believe me when I say that I always recommend that people contact you when they talk of selling/renting. I only wish they all came to you!
Thank you so much for everything.
We just wanted to say a huge thank-you to yourself and Simon for assisting us in selling our Ngunnawal property! You were both very professional and nothing was too much trouble. Your communication throughout the process was excellent and we were informed about everything that was happening in a very timely manner. Your advice was with regards to pricing and buyers exceptions in the current market and how to prepare our home for sale, were great and this greatly assisted us in achieving a quick sale.
We would be more than happy to recommend you to family and friends.
Amanda & Jake
Symon and Natalie
Just a short note to thank you for your professionalism and commitment to the sale of my property. I am grateful for your support and advocacy and am pleased with the result despite the market circumstances. All up Badenoch is a great agency in sales and property management, and I am grateful to the entire team for your efforts on my behalf over many years. Should I need an agent or property management services in the future in Canberra, Badenoch Real Estate will be my trusted first choice.
Hi Symon, Natalie and Heather,
We’d like to take this opportunity to thank you and the team at Badenoch Real Estate for the fantastic service you have provided us over the last 11 years.
In that time we have engaged your services to sell three properties and mange a rental property for a 5 year period. It has been a wonderful alliance and the results you managed to achieve for us have been truly outstanding.
Most recently, we decided to sell our rental property - after consulting Symon and Natalie they provided us with a ‘game plan’ that ultimately gave us an unbelievable outcome. Their approach was very engaging and their advice hit the mark on every possible level. They have a great understanding of the market and their expertise and experience gives us so much confidence both before and during the sale period.
Natalie and Symon are extremely responsive and their communications skills are of the highest order.
We have had a great relationship with Badenoch Real Estate and would highly recommend them to anyone who is selling or renting a property.
All the best for future
John & Bronwen
I’m super happy with my property sales result. I was really starting to wonder there for a while if anything would happen, and you managed to deliver a result which exceeded my expectations. You did incredibly well considering the market conditions.
In addition to the great result, I’ve really appreciated your advice and approach. From the outset of making the decision to sell the property I was comforted by the straightforward and honest advice you and Symon provided me. Your professionalism in managing the sale while it being rented was very much appreciated as was your no-nonsense approach and your patience with all of my questions. This comes on the back of the fantastic experience with Badenoch managing the rental of the property over the last 3-4years.
I’ve been thoroughly impressed with the service and wouldn’t hesitate in recommending Badenoch Real Estate to friends and colleagues. And when the opportunity arises we will certainly look to utilising Badenoch Real Estate in the first instance.
My wife and I recently decided to put our investment property up for sale as times are tough for all. On this occasion we had 3 agents come in and give us an appraisal of our property. We decided to go with Badenoch Real Estate because of their honest appraisal of the property, their terms and conditions, and for not trying to upsell us to an auction or expensive additional advertising for a property that did not warrant this type of sales pitch.
We found Symon Badenoch and Natalie Kokic Schmidt very professional and up front with us. The time frame asked them to have the property on the market was very tight, however after signing a contract, our property was on the market within a week or so. Natalie liaised with our tenants, building inspector, solicitor, organised the photographer and had the property open for the Saturday we hoped for.
In what I feel was a tight market, Natalie got back to us the following Monday with an offer of the full asking price. Needless to say we were more than happy with such an excellent outcome. We feel that there is nothing more stressful in life as buying or selling a property, and we would not hesitate in recommending the service of Badenoch Real Estate to help you through.
Ric and Louise
I really have been so impressed with the service I received from Symon and Natalie in selling my apartment in Lyneham. They were both such a pleasure to deal with, very professional and very supportive of my decisions. I really could not fault them.
I could not have asked for a better sales consultant to ensure we maximised the value of our property. Natalie was fantastic and here are some of the reasons why:
•Open and regular communication - Natalie kept us well informed every step of the way;
•Acted with integrity and honesty - Natalie was honest about her appraisal of our property to ensure it accurately reflected the market value. She became our trusted advisor and we placed absolute trust in her to work in our best interests;
•Maximised the value on our property - Natalie was well researched within our area and she provided a thorough analysis and report ensuring our property value was maximised;
•Applied differing solutions to maximise the value on our property - Natalie struck a balance between differing advertising mediums to ensure our property received the highest exposure within the property market without incurring exorbitant marketing fees;
•Informative and meticulous - Natalie informed and guided us throughout the whole buying process. It was seamless and suited our busy lifestyles.
I have highly recommended Natalie to many of my friends and acquaintances and would not hesitate to even recommend her to complete strangers!
Please do yourselves a favour and entrust Natalie with your property - she will deliver and you will definitely not be disappointed with the value on your property and the high calibre of customer service.
I have absolute confidence you will be extremely satisfied, just as we have been!
And thank you to everyone at Badenoch for looking after the rental and the sale of my little flat.
Especially to you Natalie - for your patience and forbearance and excellent communication!
Cheers and best wishes,
I handed over the keys of my family home to Heather Badenoch and said “please look after my home”. That was just over 4 years ago and I have been really happy with the Property Managers and how lovely the girls have been. Nothing is ever too much trouble and they are always accommodating when I have to travel interstate to attend a house inspection. They contact me immediately if there is any maintenance or tenants giving notice or other issues. The girls have always been friendly, courteous and honest in their dealing with me. I highly recommend Badenoch Real Estate if your looking for someone to care for your rental property.
I also have sold my home through Simon Badenoch and his team, and they sold it on the first open inspection for $13,000 over the asking price. The transaction was smoothly done, and they constantly kept me informed as to what was going on. The smoothest house sale I have ever experienced.
Thank you Badenoch Real Estate you ROCK!
It is with great pleasure that I write to you to commend your staff member, Natalie Kokic Schmidt.
As you are probably aware, Natalie acted on behalf of my daughter in the pursuit of selling her unit at the above address. This was a difficult sale in many ways, including the fact that my daughter was out of the country and not always contactable during the whole procedure.
Natalie's performance throughout this difficult ordeal was excellent. Buying and selling of properties is often an emotional time for many people and the inattention of an agent, the first line of contact, can and often does cause frustration and stress.
I would like to say that Natalie handled this matter with an unusual combination of professionalism and personal care. She tackled every one of the many problems that arose promptly, with eagerness, common sense and a comforting sense of humour. There were many times that Natalie went far beyond what I would expect from an agent.
She presented on every occasion as a polite, professional and sweet young lady, and I thank her sincerely for her involvement.
If there are real estate awards of any kind, I would be delighted to support Natalie's nomination in any way that I can.
At the very least, I would suggest that you hang on to this young lady and offer all encouragement for her to continue in your industry.
We wanted to take this opportunity to sincerely thank you and
your team for the outstanding job you did in selling our home in
In what has been a very difficult market here in Canberra
throughout 2013, you achieved an excellent sale price for us
which has allowed us to successfully pursue the next chapter in
When we decided to list our house for sale earlier this year, we
met with a number of real estate agents and got a variety of
appraisals. When we met with you, you stood out to us with
your professionalism, knowledge of the market, sincerity and
commitment. It was important to us that the buyers would relate
well to our agent and we had every confidence in you in this
The benefit of listing with a boutique agency such as yours was
clear to us throughout the process in term of the excellent
communication at all times and the one on one attention we
received. The little touches like the lunch voucher for us on the
day of the first open inspection were very much appreciated and
we were so touched by the flowers you sent Paul after his heart
We will certainly recommend your agency to all our friends.
It has been refreshing to find such a quality agency in an
industry where this is often lacking. We wish you and your
team all the best for the future.
Louise & Paul
To Whom it May Concern
I would like to thank Symon and the team at Badenochs for the
excellent service I received both from the lettings team and from
the sales team. I have had properties rented through
Badenochs for several years and found them proactive, pleasant
and professional to deal with. Problems with the units were
always brought to my attention quickly and with a planned
I have sold a property recently and was impressed that Symon and
his team kept me informed on a very regular basis and without my
having to prompt for updates. This was especially
appreciated, as I don't live in Canberra and so cannot be there
so see how things are progressing. I felt that I
received good advice from the team throughout the marketing
process. I would recommend Badenochs to anyone considering
renting out or selling their Canberra property.
With best wishes,
Thank you so much for your outstanding work selling our
I am so pleased with the way you handled every step of the
process, from the initial advertising, the open homes, they way
you kept me informed during the process when I was always running
around overseas. I said to Alex, "I would buy from Symon", and no
doubt other people feel the same!!
Jess & Alex
To Heather, Symon, Natalie and the team at Badenoch Real Estate
I note of thanks for your professional and efficient service in the successful sale of my property in Kaleen. The whole process from the original meeting through to the completion of sale was painless for me. To sell the house within the first week of listing, at a price I was more than happy with was amazing and is testament to your knowledge and expertise as real estate agents. I found your initial appraisal of the property to be right on the mark and your method of direct sale to be realistic and effective. Your work ethic and professional standards were high and your regular updates and communication about the process was commendable. Your support and empathy to me throughout the whole process was also very much appreciated. I would have no hesitation in recommending Badenoch Real Estate to any prospective clients.
This is just a short note to thank you for the professional and
efficient manner in which you have negotiated the sale of our
property in Bruce.
Thanks to your perseverance, skills and knowledge of the market
we have managed to obtain a very satisfactory outcome in an
unfavorable real estate market situation.
We do appreciate the fact that you have successfully dealt on our
behalf with a few difficult issues that arose during the
We also appreciate the effort of all other BADENOCH team members
who have contributed to the successful transaction of our
With gratitude and best regards
Victor and Ludmilla
It is with great pleasure that Vicki and I provide Badenoch
Realty with a testimonial letter regarding the recent sale of our
property in Kingston. We chose Badenoch to sell this property as
they provided a point of difference in the overcrowded Kingston
Symon was fully understanding of the clientele at this end of the
market and gave both professional and courteous consideration to
the tenant and the eventual purchasers, as well as
We found the whole process to be stress free as we were kept
informed about the progress of all potential purchasers and the
legal process to ensure a smooth sale.
We would recommend Symon and Natalie to anyone thinking of
selling a property.
Peter & Vicki
Heather, Symon and the team at Badenoch Real Estate
Thank you very much for your
professional and efficient service over the years – first in
managing the tenancy of our apartment, and more recently the sale
of this property.
We were impressed by the excellent
service in screening prospective tenants. The quality of
the selected tenants meant we had no trouble at all during the
various tenancies, and the regular inspections ensured the
apartment was in good condition when it came time to sell.
In selling the apartment, Symon
provided an honest appraisal and kept us informed at all
times. He regularly discussed with us the state of the
property market and we were able to work together to achieve a
reasonably quick sale at an acceptable price.
We would have no hesitation in
recommending Badenoch Real Estate to any prospective landlord or
Denis and Merilyn
We were really happy with our recent sale. We are and
always will be grateful for your counsel, persistence and
calmness through some very trying times that eventuated in a
pretty successful conclusion. We happily provide the following
for you to use as you see fit.
Our story with Symon and Heather Badenoch began when we moved
interstate and engaged them to manage our pride and joy as a
We learnt of their professionalism, care and reliability through
our neighbor, a former work colleague of Wayne’s who had also
entrusted their family home to Badenoch Real Estate for years
too. Heather found us good tenants, always understood upkeep
needs from both perspectives and facilitated payment of our
utilities, rates and taxes along with our income on time, every
time. We even received a monthly newsletter from Symon to
keep us in touch with the local market trends.
When our investment priorities changed we first consulted Symon
personally before our decision was finalised and our path to
selling charted. Through him no key issue was overlooked nor
allowance not made for our preferences were they
house presentation, tracking internet statistics or shortlisting
legal professionals. Symon’s calmness, tenacity in the face
of unforseen unapproved and very dated development work as well
as management of, on more than one occasion, very competing
interests of the buyer and ourselves were really admirable.
What was a very stressful and emotional time for us was made so
much easier because of Symon’s involvement. The formal bit of the
sale appeared to be an anticlimax and instantaneous with funds
dispersed as we’d planned at the start. Both Trish and I were
very happy with the outcome which in no small way was through the
agency, experience and common sense of Symon.
If you seek skilled professionals who care about you and your
interests as well as the service they and their staff deliver in
either property rentals or sales then we highly recommend you
talk to Heather and Symon, the principals of Badenoch Real
Trish & Wayne
Dear Symon, Natalie and the Team
Just note to say thanks for your assistance in the sale of our
townhouse. Symon and Natalie were very good with their
communication keeping up updated on what was happening. They
arranged for all trades people to attend and give quotes for work
to be done. All the trades people were reliable, arrving on time
and doing a good job without having to get them back to finish
anything. All work was welll coordinated and no time wasted.
When it came time to put the property on the market, again
everything was done professionally and on time. The property sold
on the first showing and for the asking prices, which was more
than many other in the same complex.
I would strongly recommend Badenoch Real Estate to sell your
property. Symon and Natalie and staff were very helpful always
staying in contact with us, and keeping us up to date with the
situation. Thank you very much.
Geoff and Stacey
Dear Symon and Natalie,
We would like to take the opportunity to thank you for your
quality services in regard to selling our two properties in
Thank you Symon for your unstinting interest and professional but
refreshing approach in the marketing of our properties.
Symon, you are not only a very good real estate agent, you are
also a very nice person. A very good real estate agent by
definition involves knowing the market, being honest,
trustworthy, and a good communicator. You have all of the above
qualities and more - you are sincere and you have sound
understanding of social and economic factors that specifically
influence the local market. We were kept informed every step of
the way and always felt you had our interests at heart.
Throughout our dealing with you, you have endeavoured to
negotiate the best outcome for us and have always respected our
In our opinion words come cheap but you have backed up your sales
ability with action and that's what counts in today's age.
Both you and Natalie were efficient, helpful and a pleasure to
deal with. We wish you and your team well and many successful
sales in the future.
If we were in the market again, we would not hesitate to seek
your guidance and would have no hesitation in recommending you as
our real Estate agent of choice to those who are looking for a
quality service that satisfies all parties.
Aleksandra and Jacek
Thank you for all your help. You and your team were fantastic and
very professional through the process. I don't remember being
stressed even once!
Badenoch continues to impress me with its service consistency!
I've only got one service left from badenoch, i.e. Buying my next
family home off badenoch, since so far, I have been a Badenoch
Tenant, have my property managed by Badenoch and now got my
property sold by Badenoch.
Perhaps time for you to find me my next home!
Thanks again for your help and have a great weekend.
We want to thank you and your team for the excellent job you've
done in selling our property. You asked in your phone message if
it was a result we were hoping for - yes, one open house and
getting a higher price than we asked for was fantastic!
You and Natalie did a great job of keeping us in the loop at all
times. We'd highly recommend you and the team and will use
Badenoch again next time we need a managing agent or to sell.
PS. And thanks for the gift basket - a nice touch!
Melanie and Diane
While we have spoken informally on the telephone I would like to
take this opportunity to formally thank you for the work you
undertook in selling our investment property.
Your approach was at all times professional however it was the
extent to which you went above and beyond what could have been
reasonably expected in securing the sale that has prompted me to
write this letter. As you know, our property was not one that
appealed to everyone, and it was your ability to understand who
it may appeal to, market the property to that group and
ultimately secure a sale that was particularly impressive.
At a personal level, both Nathan and I would like to thank you
for all of your work in both recommending trades people in
preparing the property for sale and leasing with the insurer and
their agents after the burglary. Your assistance in these areas
was exemplary and again above and beyond the role of a sales
I would also like to take this opportunity to thank Natalie Kokic
Schmidt for the work she undertook in the sale and also our
thanks to the administrative team at Badenoch. We couldn't have
asked for more professional support.
Please feel free to pass my contact details on to anyone who
would to speak to us about our experience with Badenoch or use
all or parts of this letter in communication/ marketing
materials. It was a pleasure doing business with you and we look
forward to an ongoing relationship and recommending you and the
Warmest regards and again our thanks
Theresa and Nathan
Dear Symon, Natalie and Jayne,
Our personal thanks to the Badenoch Real Estate Team, for making
the selling of our home, such an enjoyable and seamless
We have known Symon and Jayne for many years, first as fantastic
neighbours, then as our family Real Estate Agent. When rental
properties were scarce in Canberra and highly competitive to
secure, Jayne was able to offer an apartment a family member to
rent, on the proviso that it was conducted on a purely
professional basis. Our family was very happy with the
professionalism under which the rental accommodation was
conducted. The parameters were up-front and it proved to be a
Other family members have sold property through Badenoch Real
Estate in the past and were extremely happy with the service
provided. So, when it came to selling our own family home,
Badenoch Real Estate was always going to be the winner! They had
a proven track record with our family.
Symon’s expertise in the Real Estate industry in Canberra is
absolutely the best! He is honest in his appraisal of your
property, able to communicate the current real estate climate in
the area, clearly with no ambiguity, instilling confidence in his
ability. With our property, we followed Symon’s suggestions on
how best to market the property and at what price we should enter
Our home had one offer before the first open day and another
offer from the open day. We had sold our home over the first
weekend. The entire process, from preparation of the property for
sale, through the first week on the market, to the final closure
of sale was handled by both Symon and Natalie with extreme
professionalism, tact, care and loyalty.
We will always use Badenoch Real Estate for all our family’s
property rentals and sales. We have absolutely no hesitation in
recommending this team to you, in any future real estate
Thank you very much to everyone at Badenoch’s for a job well
Paul & Di
Dear Symon and Natalie,
Thank you very much for your wonderful service and support in
selling our property.
Your professionalism in every aspect and in particular your
availability and fast response time were amazing.
As people new to selling we greatly appreciated your willingness
to fully explain the process every step of the way.
We would have no hesitation in recommending Badenoch Real Estate
to any prospective seller.
Thanks so much Symon! And big thanks to Natalie as well, yes I
was very happy with the result and many people have mentioned how
fortunate I was to get a buyer from the first open house.
As I was deciding on an agent to sell my property the team at
Badenoch Real Estate came very highly recommended to me I would
be delighted to pass those on to anyone doing the same.
Symon gave an honest and accurate evaluation of my property and
achieved a record price for the complex from the very first open
house, the settlement was also swift and smooth also.
Symon and Natalie guided me through my first sale in a
professional and approachable manner, any queries I had were delt
with promptly they were sensitive to my tenants rights and needs.
To the Prospective Badenoch Client,
I have had a relationship with Badenoch's for over 15 years,
either as a renter, a property owner and recently, a property
My dealings with the team (in particular Heather, Symon, Natalie
& Jayne) from day one have been nothing but productive,
whether it be a request to them and their immediate response to
the situation or how well they managed my property and eventual
sale of that property.
I sold my townhouse in Melba the 1st showing, which in the
current real estate climate was simply amazing. Add to this
fact that our townhome sold for $8k above asking price !!!
Both Symon and Natalie were very informative on what, we as
sellers, would sell our home. My advice to the prospective
seller is to listen to what they tell you you should do, and
follow the advice exactly to maximise your chances of
I can't recommend them enough for all your property needs.
Badenoch RE has been managing my property for the last six years. In that time I have not had one single problem with tenants, or releasing the property.
Badenoch have always produced “Top Rent Dollar” and vacancy time frames have not been more than seven days between tenants. Most of the time tenants resigned the property for another 12 months.
All of this was done with a minimal of fuss as Badenoch managed the property proactively.
Since this time, I have brought several properties. These properties were not in the ACT so I couldn’t use Badenoch RE as my Property Mangers.
Most of these properties had high vacancy rates, and large numbers of tenant problems.
It is at this time I found out how efficient and cost effective Badenoch are.
Badenoch RE has given me those 2 things that I am after in a Real Estate Manager:-
“Maximum Rent with Zero Hassles!”
I recently ask Symon to sell my property, given that they have done such a great job with managing my property.
Symon gave me all the information I was after regarding the Canberra RE market and my property. Symon sold my property within 5 days of it being on the market. He also achieved a price that was $5000 more than my requested price.
I would have no hesitation in referring Symon to anyone selling their property.
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