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What our clients say

Dear Heather and Symon, Re: Testimonial for Badenoch Real Estate I am writing to thank Badenoch for the wonderful relationship I have had with you over the past nine years, from renting to leasing my property and finally to selling it this year. When I first moved to Canberra in 2007, I rented a unit at Turner through Badenoch. I was impressed that you were always responsive to my requests (including relating to persistent possums!), but also that you expected I would maintain the property to a high standard to protect the owners’ investment. This balance of looking after both the tenant and the owner gave me great confidence to rent my own property at Belconnen through Badenoch when I was posted overseas. During those three years, I was always kept up to date and greatly appreciated the quality management of my property, including bill payments. Finally, when I decided to sell my unit, I received excellent advice from Symon and the team on market conditions, where my property sat within the market and marketing strategies. Again, I was doing this process remotely and Badenoch managed everything beyond simply selling the unit – from overseeing the replacement of carpets to updating the garden. I sold at a difficult time for units, but was confident that with your support, I received a good price in a timely sale. Over the nine years I have engaged with Badenoch, I have been assisted by you both, as well as Jayne, Lisa, Natalie, Laura, Lucia, Philippa and Toni. The fact I have had consistently high quality service, no matter who I have dealt with, demonstrates a culture of performance, professionalism and friendliness throughout the agency. I have recommended you to several of my friends, particularly those going on posting, and have no hesitation in recommending you more broadly. I wish you continued success and thank you wholeheartedly for your assistance. Yours sincerely, Louisa

Dear Heather and Symon First thank you very much completion of the sale on my apartment in Lyneham. The whole experience was so relaxed and professional from start to finish. As you know this transaction now draws to a close ten years of doing business with Badenoch Real Estate - initially to manage my investment property and most recently as the selling agents. I still remember the first meeting that I had with Heather all those years ago. The daunting process of deciding to rent out what had been my home up until that time, was made easier by the time and patience that you took to answer all my questions. Since then I have dealt with many of your staff and without a doubt the experience has always been outstanding. In particular Lisa, Jayne and Courtney have been awesome to deal with. Moving away from Canberra has required me to have a high degree of trust in you and your team to ensure that my investment was secure. At every step of the journey over the past decade I have felt that the team at Badenoch was looking after me. I have investment properties in other states and I can assure you that the Badenoch approach is rare in the real estate sector. Thanks once again for all your help and advice over the years. Kind regards Jonathon 

Symon, Natalie and Heather I am so impressed with the Badenoch team. I have been a client for over 15 years in several phases, starting when I was a tenant and the Property Manager was Heather Badenoch. I remember my final tenancy inspection with Heather. I made a mental note that if ever I was in need of a property manager – this was who I would want looking after my interests. I had been looked after well as a tenant, and equally so had the landlord. Years later – I became that landlord who needed a property manager – and I went straight to Badenoch for the role. I have been so impressed with the manner that they have looked after my interests as the landlord, and also for my tenant who stayed for over five years. I had several Badenoch property managers through that time, but Kirsten was the most recent and did a great job keeping me informed and my tenant happy. I then decided to sell, and the Badenoch team were most professional, listening to what I wanted, and guiding me to the best options. Needless to say – the result was a complete success in every way, a fast and professional campaign, with the end result of a sale within the timeframe I needed. I could not have asked for a better result. Thanks to Symon and Natalie for their attention to detail and focus on meeting my requirements. I would say that the key to their success is the focus on communication, they listen and then they know what you want. They know their business and are totally professional in every way. I also have an investment property in the southern highlands, and I wish I could have another Badenoch team in that location. I would certainly use Badenoch again and would highly recommend them to anyone who is after home management or sale. Regards Jo