Management Appraisal

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What our clients say

Dear Heather, Symon and Team  This is a belated THANK YOU for the enormous help you have given me over the past two years. From the first time of meeting with Heather at the Phillip apartment (due to the complete disaster through xxxxxx Real Estate) it was evident that here was a highly ethical and professional business entity in whom I could find complete trust. The effort in finding new tenants as well as cleaning, repair and maintenance in such a very short time was amazing. The tenants found were of such a high calibre it was disappointing to then leave to place Phillip on the market to enable my move to Sydney for work reasons. Then to sell Phillip, take on my residential property in Richardson for a short term rental as well as place it on the market continued to show the high degree of professionalism that makes up the team at Badenoch Real estate. Whilst I was going through the stress of end year accounts, training a new person and moving to Sydney to rent and then purchase within the space of 12 months I never once had to worry or travel back to Canberra to check on my properties as it was clearly evident from the ongoing communications that everything was well in hand. Many, many thanks again to each and everyone of you - and I will have no hesitation in recommending Badenoch Real Estate to anyone contemplating either renting or buying in Canberra. Yours sincerely

We'd be remiss not to drop you this note regarding your management of our property during past years. Jan and I visited the townhouse on Monday and we were pleasantly surprised at the cleanliness and presentation of the property - so essential when you're putting it on the market! I recall Heather saying all those years ago that she felt properties managed by Badenoch should be maintained like they were her own home - and that comment was good enough for me. Maintaining and managing properties is an exacting business; we just wanted you to know we've appreciated all of your efforts - and, of course, your courtesy throughout. Regards, Jan and John

To Whom it May Concern We enjoyed several years of good service from Badenoch Real Estate as property managers. We have always found that they take extra care in looking after their customers, be they landlords or tenants. The latter is especially important, because a satisfied tenant is a good tenant and that is what a landlord wants and needs. The quality of their staff is invariably high and Heather provides professional leadership to a great team, it seems to us. In addition, this year Badenoch handled a property sale for us. Again, the quality of the service they provided us, though Symon and Mickayla, was very high, and the sale process was both smooth and very satisfactory for us. We would definitely use Badenoch again for further property sales and are happy to continue our relationship with them as property managers. Regards
Patrick and Victoria

Hi Heather and Symon Just wanted to say a heartfelt thank you so very much for all of your work and dedication to our investments over the years.  Most especially though, really appreciate all of the work you put into the sale of our Queanbeyan property for very little return considering the hours involved.  Thank you also to Natalie for your part in this sale too. As much as we are relieved to no longer have the amount of debt we had, I am quite sad that we won’t be working with you in the foreseeable future.  This will be the first time since I was 20 (that’s 20 years for you guys playing at home!) that I haven’t had a rental property!  Very strange indeed….. I have no doubt that we will expand our portfolio again one day and if we decide to reinvest in Canberra then Badenoch will be our first port of call for sure! Thank you once again and wishing you all the very best for continued success in your business.  Regards Jo and Mick

Dear Heather, I would like to take this opportunity to thank you for your assistance with the sale of our property earlier this year.  My only regret is that as I have moved to Brazil, the sale of my investment property marks the end of one of the best business relationships that I have experienced in Australia. From the time that you first helped me rent a property in Canberra many years ago, I have been nothing but satisfied with the service and effort that Badenoch Real Estate has offered me.  The reason that I chose to appoint your office as the agents for my rental property was based on the meticulous way that your staff cared for the property that I rented from you.  Although I had many offers from other agents to act on my behalf when I purchased my investment property in Canberra, I wanted the security and knowledge that my property would be cared for as if I was living in it.  In my mind, yours was only real estate agency that proved capable to do this and you have never made me regret my decision.  It was very easy and reassuring to leave it matters in the hands of your staff. Similarly, when I decided to sell my property, I turned to Badenoch Real Estate and the service was just as I expected.  The property sold very quickly and your staff was again extremely helpful.  Even though I am on the other side of the world, I still felt reassured and the communication was excellent throughout the process. I felt compelled to write and thank you and your staff for your efforts and assistance over the years.  When I return to Australia and/or decide to invest in property again, rest assured that I will be looking to Badenoch for help. Yours sincerely

Dear Symon and Natalie, We wanted to say a big thank you for the excellent service we received from you during the sale of our property. It was a pleasure dealing with you both and we really appreciate the effort you made ensuring a successful sale of our property. The sale of our property could not have been smoother. We particularly appreciated the amount of contact we had with you throughout the entire period including the follow-up phone calls and emails following inspections and offers on our property. Your personal manner, professionalism, punctuality and reliability made it an absolute pleasure to deal with you, and we have only praise for your work ethic in every respect. Our rental property was managed exceedingly well for 6 years by Badenoch Real Estate saving us from any ‘horror’ stories one hears about. Heather and other staff at Badenoch Real Estate kept us fully briefed on any tenancy matters. We were very happy with all of our dealings with you and have no hesitation in recommending Badenoch Real Estate based on the professional services we experienced from both property management and sales perspectives. We would like to thank all the staff at Badenoch real Estate for their hard work and commitment to excellency in service. Kind regards
Martti and Ritva

Hi Symon, A big thank you to you and your team. Your leasing team has done a brilliant job with having minimal vacant periods whilst still finding the right tenants in tough market conditions. The unit was kept in good condition. Rent was collected on time, we received our statement regularly and was kept informed of things requiring our attention. We did not need to worry about the unit as we knew it was being managed by your team. To you, Natalie and the sales team, thank you. Your advice throughout the sale was invaluable - from strategy and pricing to styling the apartment. Everything came together and we got the sale we wanted, again in a tough market. We couldn't have selected a better team.  Thank you and all the best, Grace and Ajit

Dear Heather Thank you for managing my mother’s property at Wybalena Grove Cook for the past three years. You and your team have been exemplary property managers. The property was leased quickly, to good tenants and kept in very good condition. Communication from Badenoch Real Estate was always timely, professional and friendly. It was a pleasure to do business with you. All the best Stephen Hunter

We settled on the sale of our two-storey Harrison townhouse in April 2014, so the dust has truly settled since then and we can review our working relationship with Badenoch Real Estate in the cold light of day. Firstly, we went to Badenoch three or four years ago to ask them to manage the property. We were initially a bit hesitant because they charged more than some other property managers, but a work colleague told us the difference was worth it. So it proved to be. I recall to this day the first meeting onsite with Heather Badenoch, who said she expected properties to be managed to the same standard as her own. And that’s how it turned out. Whenever we checked the home, it was in first-class order. The management team (we dealt with an always courteous Chloe Riles) was responsive and delivered what we needed – updates on maintenance items, ensuring approvals were received before proceeding with jobs, as well as the all-important end-of-year financial reports and advice. When we came to selling the property, we again had some trepidation about selling through the same agency as managed the property. However, we need not have worried. Symon Badenoch gave us accurate and professional marketing advice and we emerged from the experience with a very satisfactory, stress-free outcome. Importantly, even after the property was sold and commissions paid, Symon was happy to follow through on an erroneous electricity bill we received. Overall, our relationship with Badenoch was always professional, courteous and satisfying and we would have no hesitation in highly recommending Badenoch Real Estate for home management and sale.
Janet & John - Perth

To the Prospective Badenoch Client, I have had a relationship with Badenoch's for over 15 years, either as a renter, a property owner and recently, a property seller. My dealings with the team (in particular Heather, Symon, Natalie & Jayne)  from day one have been nothing but productive, whether it be a request to them and their immediate response to the situation or how well they managed my property and eventual sale of that property.  I sold my townhouse in Melba the 1st showing, which in the current real estate climate was simply amazing.  Add to this fact that our townhome sold for $8k above asking price !!!  Both Symon and Natalie were very informative on what, we as sellers, would sell our home.  My advice to the prospective seller is to listen to what they tell you you should do, and follow the advice exactly to maximise your chances of selling. I can't recommend them enough for all your property needs.
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