Management Appraisal


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Property Management

ARE YOU LOOKING FOR A PROPERTY MANAGER?

From Heather Badenoch – Director

One important aspect I have learnt in my 30 years of managing investment properties is to continually evolve with the property market and our client’s expectations. To do this, we have surrounded ourselves with a fantastic team and have built a structure that allows each section to focus on what they do best.

We are proud that over 90% of our clientele come by referral. With less than 0.05% of unsatisfied clients lost in over 10 years, you know that you will be in safe hands!

DEPARTMENT MANAGER

Lisa Chivers has been a part of the Badenoch Team since 2003 and works closely with me  to run the property management department.  She makes sure your investment is managed to  the highest standard.

PROPERTY MANAGERS

Our Property Managers are just that! They make sure your property is well managed. We provide our Lessors with regular feedback and communication, keeping you fully up to date with your property.

LEASING TEAM

The leasing team is overseen by Jayne Spice who has been with me since Badenoch Real Estate was established in 1997. Jayne and her team work hard to ensure we select the best possible tenant for your property  while minimising the vacancy. The longer a property is vacant, the more money property investors lose!

ACCOUNTS DEPARTMENT

Our full time accounts section makes sure your accounts and funds are handled efficiently with no delays.

It’s my great team and my personal day to day involvement in our Property Management Department that means I can confidently offer you a premium property management service.

Wealth Creation

Increasing rent is not the only way to increase cash flow. We offer one-on-one appointments to discuss options that maximise your investment. Whether it is a single property or an expanding portfolio, we have the experience and knowledge in property investing to guide you. Let us show you how!

We know our numbers and we are happy to share them with you. Statistics in modern property management are essential to keep our fingers on the pulse of the rental market.

We manage properties in over 80 suburbs across Canberra, allowing us to keep you updated on the market in all areas!

What Our Clients Say

To Whom it may concern Badenoch Real Estate managed our rental property from 2007 - 2010.  Their rental management on our behalf was efficient, comprehensive and effective. When we decided to sell, the sales team effectively managed minor works in a prompt and efficient manner. Badenoch helped achieved a sale within one week of opening at a price that exceeded our expectations. We highly recommend Badenoch for rental management and property sales. Yours Sincerely,
Rhys

Hi Heather I wish to thank you and your team for outstanding management of my property over 3 1/2 years. You came highly recommended, giving you the job for this very important task was one of the best decisions I have made in recent years. I have now moved into the property myself and find myself frequently being grateful for the condition in which it was handed over to me. The way in which you have streamlined your business is working well from the point of being a Landlord and even after our agreement was ended your staff have handled a couple of requests from me very obligingly. Cheers

Dear Symon Our relationship with Badenoch Real Estate started when our neighbour recommended your firm to us when we mentioned that we wanted to let our then family home.. From our first contact with Heather and her property management team we felt secure in the fact that our property was in good hands, both physically as far as carrying out inspections and financially as all the accounts were handled promptly with thorough monthly and end of year account statements. So when it came to selling our property we had no hesitation in giving the job to you and the sales team at Badenoch. As we had come to expect from Badenoch, our property sale was handled with great professionalism and at no time did we feel under pressure to continually drop our price to get a quick sale, we always felt that you were working for us and to get the best result possible. Your contact with us after every exhibition and with potential buyers was fantastic, it seemed that a day didn't go by without an email from you keeping us up to date with the sale. It has been a great pleasure to work with the Badenoch Real Estate team both with the letting and sale of our property, every body that we came in contact with at Badenoch seemed to be able to mix professionalism with a warm and welcoming attitude that made us feel very comfortable and happy with our decision to pick your firm, to that end we have and will continue to recommend your services fro letting and sales into the future. Thank you and kind regards,
Debbie and Mark Sarah

Dear Heather and Symon First thank you very much completion of the sale on my apartment in Lyneham. The whole experience was so relaxed and professional from start to finish. As you know this transaction now draws to a close ten years of doing business with Badenoch Real Estate - initially to manage my investment property and most recently as the selling agents. I still remember the first meeting that I had with Heather all those years ago. The daunting process of deciding to rent out what had been my home up until that time, was made easier by the time and patience that you took to answer all my questions. Since then I have dealt with many of your staff and without a doubt the experience has always been outstanding. In particular Lisa, Jayne and Courtney have been awesome to deal with. Moving away from Canberra has required me to have a high degree of trust in you and your team to ensure that my investment was secure. At every step of the journey over the past decade I have felt that the team at Badenoch was looking after me. I have investment properties in other states and I can assure you that the Badenoch approach is rare in the real estate sector. Thanks once again for all your help and advice over the years. Kind regards Jonathon 

Dear Heather, Symon, Natalie & Ellen, We wish to convey our sincere thanks to you and the Badenoch team of professionals, firstly for the superior management of our rental property for the past 4 years and secondly for the hassle-free and efficient marketing of the same property which resulted in an extremely quick sale by private treaty at a settlement price above the marketed sale price. For 4 years we trusted Ellen every step of the way during the property management phase, she effectively and honestly communicated with us and our tenants for the duration of her assignment as our Property Manager. As you know, we entrusted Badenoch with our property management after we terminated our 1 year agreement with an extremely well known property management business who we found to be untrustworthy, unreliable, dishonest and non-communicative. They proved to be difficult not only with us the property owners, but also with our tenant. Having made the decision to sell there was no hesitation on our part to give the marketing responsibility of our property to Badenoch.  Symon is a professional “straight” talker much like Heather.  Natalie and Ellen were exceptional communicators as well as friendly and professional  in their interactions with us. Symon and Natalie’s guidance with regard to styling the property we believe greatly assisted in the sale. We have appreciated the extremely high level of service shown to us, which exceeded our every expectation. We have absolutely no hesitation in recommending the Badenoch Team for Property Management and Property Sales, feel free to refer to this letter by way of recommendation. Thank you and Regards Paul and Marie

Hi Heather and Symon Just wanted to say a heartfelt thank you so very much for all of your work and dedication to our investments over the years.  Most especially though, really appreciate all of the work you put into the sale of our Queanbeyan property for very little return considering the hours involved.  Thank you also to Natalie for your part in this sale too. As much as we are relieved to no longer have the amount of debt we had, I am quite sad that we won’t be working with you in the foreseeable future.  This will be the first time since I was 20 (that’s 20 years for you guys playing at home!) that I haven’t had a rental property!  Very strange indeed….. I have no doubt that we will expand our portfolio again one day and if we decide to reinvest in Canberra then Badenoch will be our first port of call for sure! Thank you once again and wishing you all the very best for continued success in your business.  Regards Jo and Mick

Badenoch managed my property for over 7 years and were also the clear choice to manage its sale. The entire Badenoch team were professional and responsive throughout that entire period, and exceeded by a long way previous agencies I had experienced. What was said was done, and great outcomes were achieved. I recommend Badenoch without hesitation. Andrew

Dear Symon and the entire Badenoch Team, Badenoch Real Estate was first recommended to us when we were looking for a property manager we could trust whilst overseas on posting. A colleague recommended Badenoch saying that she had previously rented a property through your agency. She was so impressed by the level of service and the emphasis on looking after the owner’s asset that she said if she ever leased her own house she would go directly to Badenoch. That was over 7 years ago, in this time Badenoch has leased 3 of our properties to an impeccable standard and has assisted us to successfully sell our Bruce townhouse and “Space 2” apartment. When we recently decided to put our inner-south La Perouse Street home on the market we were again living overseas and needed someone we could trust so we engaged Symon. We knew that following the sale of our house we were going to be in the market as a buyer, so when visiting Canberra we spent some time liaising with other agents to view other houses. From what we saw it appeared that other agents would merely roll up, unlock the front door on a Saturday morning and stand there with a clip board writing down contact details. I asked one agent about the construction of the sub-floor in one home and he just looked at me blankly. For us Symon went above and beyond. He helped us by engaging fair and trustworthy tradespeople to repair maintenance issues so our house was in top condition before going to market, he provided excellent updates and kept us well informed at each stage which was crucial given we were overseas, he helped us trouble-shoot and solve a certification issue and organised the styling of our house so buyers could view it at its best. He was always mindful of our budget and had our best interests at heart. Some agents you just couldn’t imagine getting their hands dirty for you, in contrast, during a visit to Canberra just prior to going to market, I was at our house the day the marketing photos were being taken. I was so impressed with Symon and his team, when the photos were being taken there were some leaves on our deck, Symon raced to his car, grabbed a leaf blower and tidied our deck just so the marketing photos would be perfect for us. All this attention to detail and effort paid off and we received an offer above our asking price after 2 Saturday home opens. Thank you Badenoch for the wonderful work you do and for your integrity and professionalism. We are so lucky that you were recommended to us all those years ago and we highly recommend you to others. As you know we have just engaged the Badenoch leasing team again to manage the rental of our new home in Yarralumla. We look forward to many more years working together. Kindest Regards, Naomi and Ian

Dear Symon, Heather and the whole team at Badenoch,  Just a quick email to thank you for the lovely gift basket received yesterday. Also a huge thanks for the wonderful job you have done managing and selling my property.  Your professionalism and responsive assistance made the whole process a stress-free success!  Kindest regards,
Naomi

I wish to convey my absolute gratitude and thanks to the team at Badenoch Real Estate. I have had nothing but positive dealings with the team as they have proven themselves to be utmost professionals. For the past 7 years they have gone above and beyond in providing me with the very best service in every aspect of renting and of being a landlord. As a client on both sides of the market and having experienced several real estate companies through renting, Badenoch have been the easiest, friendliest and most professional company, which I have engaged with. As I recently sold my investment property, I could not be happier with the outcome and the stress free manner in which they handled my sale and I will always recommend Badenoch to anyone for any real estate needs.     Regards Che