Management Appraisal


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Property Management

ARE YOU LOOKING FOR A PROPERTY MANAGER?

From Heather Badenoch – Director

One important aspect I have learnt in my 34 years of managing investment properties is to continually evolve with the property market and our client’s expectations. To do this, we have surrounded ourselves with a fantastic team and have built a structure that allows each section to focus on what they do best.

We are proud that over 90% of our clientele come by referral. With less than 0.05% of unsatisfied clients lost in over 10 years, you know that you will be in safe hands!

DEPARTMENT MANAGER

Lisa Chivers has been a part of the Badenoch Team since 2003 and works closely with me  to run the property management department.  She makes sure your investment is managed to  the highest standard.

PROPERTY MANAGERS

Our Property Managers are just that! They make sure your property is well managed. We provide our Lessors with regular feedback and communication, keeping you fully up to date with your property.

LEASING TEAM

The leasing team is overseen by Jayne Spice who has been with me since Badenoch Real Estate was established in 1997. Jayne and her team work hard to ensure we select the best possible tenant for your property  while minimising the vacancy. The longer a property is vacant, the more money property investors lose!

ACCOUNTS DEPARTMENT

Our full time accounts section makes sure your accounts and funds are handled efficiently with no delays.

It’s my great team and my personal day to day involvement in our Property Management Department that means I can confidently offer you a premium property management service.

Wealth Creation

Increasing rent is not the only way to increase cash flow. We offer one-on-one appointments to discuss options that maximise your investment. Whether it is a single property or an expanding portfolio, we have the experience and knowledge in property investing to guide you. Let us show you how!

We know our numbers and we are happy to share them with you. Statistics in modern property management are essential to keep our fingers on the pulse of the rental market.

We manage properties in over 80 suburbs across Canberra, allowing us to keep you updated on the market in all areas!

What Our Clients Say

Dear Symon and the entire Badenoch Team, Badenoch Real Estate was first recommended to us when we were looking for a property manager we could trust whilst overseas on posting. A colleague recommended Badenoch saying that she had previously rented a property through your agency. She was so impressed by the level of service and the emphasis on looking after the owner’s asset that she said if she ever leased her own house she would go directly to Badenoch. That was over 7 years ago, in this time Badenoch has leased 3 of our properties to an impeccable standard and has assisted us to successfully sell our Bruce townhouse and “Space 2” apartment. When we recently decided to put our inner-south La Perouse Street home on the market we were again living overseas and needed someone we could trust so we engaged Symon. We knew that following the sale of our house we were going to be in the market as a buyer, so when visiting Canberra we spent some time liaising with other agents to view other houses. From what we saw it appeared that other agents would merely roll up, unlock the front door on a Saturday morning and stand there with a clip board writing down contact details. I asked one agent about the construction of the sub-floor in one home and he just looked at me blankly. For us Symon went above and beyond. He helped us by engaging fair and trustworthy tradespeople to repair maintenance issues so our house was in top condition before going to market, he provided excellent updates and kept us well informed at each stage which was crucial given we were overseas, he helped us trouble-shoot and solve a certification issue and organised the styling of our house so buyers could view it at its best. He was always mindful of our budget and had our best interests at heart. Some agents you just couldn’t imagine getting their hands dirty for you, in contrast, during a visit to Canberra just prior to going to market, I was at our house the day the marketing photos were being taken. I was so impressed with Symon and his team, when the photos were being taken there were some leaves on our deck, Symon raced to his car, grabbed a leaf blower and tidied our deck just so the marketing photos would be perfect for us. All this attention to detail and effort paid off and we received an offer above our asking price after 2 Saturday home opens. Thank you Badenoch for the wonderful work you do and for your integrity and professionalism. We are so lucky that you were recommended to us all those years ago and we highly recommend you to others. As you know we have just engaged the Badenoch leasing team again to manage the rental of our new home in Yarralumla. We look forward to many more years working together. Kindest Regards, Naomi and Ian

Dear Heather, Symon and the Badenoch Team  We are writing this letter to thank you all for the help and assistance that you office has given us over the last 12 months. You were very helpful when we needed a new agent to handle our Melba property to rent out. After a bad experience with our previous agent you put our minds at ease and made everything run very smoothly. Nothing was too much trouble form organizing tradesman to even picking up the keys from the previous agent for us.  In June we approached you with regards to having to sell our property, with being in another state and unaware of the procedure involved you once again made our job much easier than expected. Symon could no have been more helpful and was always only a phone call or email away if we had any questions. It came time for the first open house and we were nervous about this and could not believe it when Symon called us to say that there were people that were very interested in the property. By the Monday morning following the open house we had a firm offer on our property and just could not believe how quickly and smoothly everything had gone. I cannot thank Symon enough for all his help and reassurance along the way. We have no hesitation in recommending the Badenoch Team, their professional manner which they handled our property, and the peace of mind they gave us was second to none.   
Rodney and Cheryl

Badenoch RE has been managing my property for the last six years. In that time I have not had one single problem with tenants, or releasing the property. Badenoch have always produced “Top Rent Dollar” and vacancy time frames have not been more than seven days between tenants. Most of the time tenants resigned the property for another 12 months. All of this was done with a minimal of fuss as Badenoch managed the property proactively. Since this time, I have brought several properties. These properties were not in the ACT so I couldn’t use Badenoch RE as my Property Mangers. Most of these properties had high vacancy rates, and large numbers of tenant problems. It is at this time I found out how efficient and cost effective Badenoch are. Badenoch RE has given me those 2 things that I am after in a Real Estate Manager:- “Maximum Rent with Zero Hassles!” I recently ask Symon to sell my property, given that they have done such a great job with managing my property. Symon gave me all the information I was after regarding the Canberra RE market and my property. Symon sold my property within 5 days of it being on the market. He also achieved a price that was $5000 more than my requested price. I would have no hesitation in referring Symon to anyone selling their property.
Brett

Dear Heather, I would like to take this opportunity to thank you for your assistance with the sale of our property earlier this year.  My only regret is that as I have moved to Brazil, the sale of my investment property marks the end of one of the best business relationships that I have experienced in Australia. From the time that you first helped me rent a property in Canberra many years ago, I have been nothing but satisfied with the service and effort that Badenoch Real Estate has offered me.  The reason that I chose to appoint your office as the agents for my rental property was based on the meticulous way that your staff cared for the property that I rented from you.  Although I had many offers from other agents to act on my behalf when I purchased my investment property in Canberra, I wanted the security and knowledge that my property would be cared for as if I was living in it.  In my mind, yours was only real estate agency that proved capable to do this and you have never made me regret my decision.  It was very easy and reassuring to leave it matters in the hands of your staff. Similarly, when I decided to sell my property, I turned to Badenoch Real Estate and the service was just as I expected.  The property sold very quickly and your staff was again extremely helpful.  Even though I am on the other side of the world, I still felt reassured and the communication was excellent throughout the process. I felt compelled to write and thank you and your staff for your efforts and assistance over the years.  When I return to Australia and/or decide to invest in property again, rest assured that I will be looking to Badenoch for help. Yours sincerely
Walter

We have been with Badenoch Real Estate now for over 10 years mainly through their property management. Through our investment property rental we found Heather Badenoch and her team fantastic to deal and as our agents allowed us to set it and forget. No matter what the problem was we always felt better after talking to Heather. More recently Symon and Lucia managed the sale of our two properties in Canberra. They made it easy to navigate through the maze of valuation, listing, advertising and marketing. Symon's experience and expertise in the Canberra market is second to none and we were very fortunate to have him in our corner. I have no hesitation in recommending Badenoch's for all real estate needs.

Dear Heather Twenty years ago, when we were all a bit younger, we purchased an investment property from you.  At that time you and your people were very professional and extremely helpful,  all of which contributed to our decision to go ahead with the purchase.  As it turned out the property proved be an outstanding investment.   The making of that investment is attributable to your property management systems and the professionalism of your people.  Your management team always ensured we had the very best tenants and the property was always maintained to the highest possible standards.  Over the years my wife and I wrote to your organisation and congratulated them on their outstanding work plus what a pleasure it was dealing with them.   Recently, your agency sold our investment unit for us and once again we are very, very satisfied customers.   Your sales people are excellent and their commitment and service far exceeded our expectations.  It is evident that your sales people are extremely knowledgable, very focussed and always ensure there are open and timely communications.  The demonstrated team work of your sales people is highly commendable.   We thank you and all the people at Badenoch that we have dealt with over many years for their enduring and stellar service.   Christine and Craig   

Thank you so much for being wonderful property managers – the best we’ve ever had. Hopefully you will hear from us at some point whenever we are ready to rent out any properties we have.   All the best,   Nathan

I wish to convey my absolute gratitude and thanks to the team at Badenoch Real Estate. I have had nothing but positive dealings with the team as they have proven themselves to be utmost professionals. For the past 7 years they have gone above and beyond in providing me with the very best service in every aspect of renting and of being a landlord. As a client on both sides of the market and having experienced several real estate companies through renting, Badenoch have been the easiest, friendliest and most professional company, which I have engaged with. As I recently sold my investment property, I could not be happier with the outcome and the stress free manner in which they handled my sale and I will always recommend Badenoch to anyone for any real estate needs.     Regards Che 

We settled on the sale of our two-storey Harrison townhouse in April 2014, so the dust has truly settled since then and we can review our working relationship with Badenoch Real Estate in the cold light of day. Firstly, we went to Badenoch three or four years ago to ask them to manage the property. We were initially a bit hesitant because they charged more than some other property managers, but a work colleague told us the difference was worth it. So it proved to be. I recall to this day the first meeting onsite with Heather Badenoch, who said she expected properties to be managed to the same standard as her own. And that’s how it turned out. Whenever we checked the home, it was in first-class order. The management team (we dealt with an always courteous Chloe Riles) was responsive and delivered what we needed – updates on maintenance items, ensuring approvals were received before proceeding with jobs, as well as the all-important end-of-year financial reports and advice. When we came to selling the property, we again had some trepidation about selling through the same agency as managed the property. However, we need not have worried. Symon Badenoch gave us accurate and professional marketing advice and we emerged from the experience with a very satisfactory, stress-free outcome. Importantly, even after the property was sold and commissions paid, Symon was happy to follow through on an erroneous electricity bill we received. Overall, our relationship with Badenoch was always professional, courteous and satisfying and we would have no hesitation in highly recommending Badenoch Real Estate for home management and sale.
Janet & John - Perth

Dear Heather I would like to take this opportunity to thank you for managing my 5 rental properties. When I initially signed up with your firm - you told me not to worry any more about renting and management of the properties - that they were your responsibility now and that I would not have to be concerned about that again. You have been absolutely true to your word. During the almost three years your firm have been managing my properties I have ceased my continual worry, confident that you would deal with whatever issue arises and not trouble me unless necessary. Whenever a property is nearing the end of the lease you have acted to ensure that a new tenant is on place before the expiry of the existing lease, if an issue arises with a tenant you deal with it immediately and, as requested by me, do not trouble me with the minutiae. I really think that Badenoch is the best real estate company in Canberra. Again, many thanks
Tania