Management Appraisal


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Property Management

ARE YOU LOOKING FOR A PROPERTY MANAGER?

From Heather Badenoch – Director

One important aspect I have learnt in my 30 years of managing investment properties is to continually evolve with the property market and our client’s expectations. To do this, we have surrounded ourselves with a fantastic team and have built a structure that allows each section to focus on what they do best.

We are proud that over 90% of our clientele come by referral. With less than 0.05% of unsatisfied clients lost in over 10 years, you know that you will be in safe hands!

DEPARTMENT MANAGER

Lisa Chivers has been a part of the Badenoch Team since 2003 and works closely with me  to run the property management department.  She makes sure your investment is managed to  the highest standard.

PROPERTY MANAGERS

Our Property Managers are just that! They make sure your property is well managed. We provide our Lessors with regular feedback and communication, keeping you fully up to date with your property.

LEASING TEAM

The leasing team is overseen by Jayne Spice who has been with me since Badenoch Real Estate was established in 1997. Jayne and her team work hard to ensure we select the best possible tenant for your property  while minimising the vacancy. The longer a property is vacant, the more money property investors lose!

ACCOUNTS DEPARTMENT

Our full time accounts section makes sure your accounts and funds are handled efficiently with no delays.

It’s my great team and my personal day to day involvement in our Property Management Department that means I can confidently offer you a premium property management service.

Wealth Creation

Increasing rent is not the only way to increase cash flow. We offer one-on-one appointments to discuss options that maximise your investment. Whether it is a single property or an expanding portfolio, we have the experience and knowledge in property investing to guide you. Let us show you how!

We know our numbers and we are happy to share them with you. Statistics in modern property management are essential to keep our fingers on the pulse of the rental market.

We manage properties in over 80 suburbs across Canberra, allowing us to keep you updated on the market in all areas!

What Our Clients Say

Dear Symon Our relationship with Badenoch Real Estate started when our neighbour recommended your firm to us when we mentioned that we wanted to let our then family home.. From our first contact with Heather and her property management team we felt secure in the fact that our property was in good hands, both physically as far as carrying out inspections and financially as all the accounts were handled promptly with thorough monthly and end of year account statements. So when it came to selling our property we had no hesitation in giving the job to you and the sales team at Badenoch. As we had come to expect from Badenoch, our property sale was handled with great professionalism and at no time did we feel under pressure to continually drop our price to get a quick sale, we always felt that you were working for us and to get the best result possible. Your contact with us after every exhibition and with potential buyers was fantastic, it seemed that a day didn't go by without an email from you keeping us up to date with the sale. It has been a great pleasure to work with the Badenoch Real Estate team both with the letting and sale of our property, every body that we came in contact with at Badenoch seemed to be able to mix professionalism with a warm and welcoming attitude that made us feel very comfortable and happy with our decision to pick your firm, to that end we have and will continue to recommend your services fro letting and sales into the future. Thank you and kind regards,
Debbie and Mark Sarah

Dear Heather and Symon First thank you very much completion of the sale on my apartment in Lyneham. The whole experience was so relaxed and professional from start to finish. As you know this transaction now draws to a close ten years of doing business with Badenoch Real Estate - initially to manage my investment property and most recently as the selling agents. I still remember the first meeting that I had with Heather all those years ago. The daunting process of deciding to rent out what had been my home up until that time, was made easier by the time and patience that you took to answer all my questions. Since then I have dealt with many of your staff and without a doubt the experience has always been outstanding. In particular Lisa, Jayne and Courtney have been awesome to deal with. Moving away from Canberra has required me to have a high degree of trust in you and your team to ensure that my investment was secure. At every step of the journey over the past decade I have felt that the team at Badenoch was looking after me. I have investment properties in other states and I can assure you that the Badenoch approach is rare in the real estate sector. Thanks once again for all your help and advice over the years. Kind regards Jonathon 

Dear Heather and Symon, Re: Testimonial for Badenoch Real Estate I am writing to thank Badenoch for the wonderful relationship I have had with you over the past nine years, from renting to leasing my property and finally to selling it this year. When I first moved to Canberra in 2007, I rented a unit at Turner through Badenoch. I was impressed that you were always responsive to my requests (including relating to persistent possums!), but also that you expected I would maintain the property to a high standard to protect the owners’ investment. This balance of looking after both the tenant and the owner gave me great confidence to rent my own property at Belconnen through Badenoch when I was posted overseas. During those three years, I was always kept up to date and greatly appreciated the quality management of my property, including bill payments. Finally, when I decided to sell my unit, I received excellent advice from Symon and the team on market conditions, where my property sat within the market and marketing strategies. Again, I was doing this process remotely and Badenoch managed everything beyond simply selling the unit – from overseeing the replacement of carpets to updating the garden. I sold at a difficult time for units, but was confident that with your support, I received a good price in a timely sale. Over the nine years I have engaged with Badenoch, I have been assisted by you both, as well as Jayne, Lisa, Natalie, Laura, Lucia, Philippa and Toni. The fact I have had consistently high quality service, no matter who I have dealt with, demonstrates a culture of performance, professionalism and friendliness throughout the agency. I have recommended you to several of my friends, particularly those going on posting, and have no hesitation in recommending you more broadly. I wish you continued success and thank you wholeheartedly for your assistance. Yours sincerely, Louisa