Management Appraisal


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Property Management

ARE YOU LOOKING FOR A PROPERTY MANAGER?

From Heather Badenoch – Director

One important aspect I have learnt in my 34 years of managing investment properties is to continually evolve with the property market and our client’s expectations. To do this, we have surrounded ourselves with a fantastic team and have built a structure that allows each section to focus on what they do best.

We are proud that over 90% of our clientele come by referral. With less than 0.05% of unsatisfied clients lost in over 10 years, you know that you will be in safe hands!

DEPARTMENT MANAGER

Lisa Chivers has been a part of the Badenoch Team since 2003 and works closely with me  to run the property management department.  She makes sure your investment is managed to  the highest standard.

PROPERTY MANAGERS

Our Property Managers are just that! They make sure your property is well managed. We provide our Lessors with regular feedback and communication, keeping you fully up to date with your property.

LEASING TEAM

The leasing team is overseen by Jayne Spice who has been with me since Badenoch Real Estate was established in 1997. Jayne and her team work hard to ensure we select the best possible tenant for your property  while minimising the vacancy. The longer a property is vacant, the more money property investors lose!

ACCOUNTS DEPARTMENT

Our full time accounts section makes sure your accounts and funds are handled efficiently with no delays.

It’s my great team and my personal day to day involvement in our Property Management Department that means I can confidently offer you a premium property management service.

Wealth Creation

Increasing rent is not the only way to increase cash flow. We offer one-on-one appointments to discuss options that maximise your investment. Whether it is a single property or an expanding portfolio, we have the experience and knowledge in property investing to guide you. Let us show you how!

We know our numbers and we are happy to share them with you. Statistics in modern property management are essential to keep our fingers on the pulse of the rental market.

We manage properties in over 80 suburbs across Canberra, allowing us to keep you updated on the market in all areas!

What Our Clients Say

Dear Heather Twenty years ago, when we were all a bit younger, we purchased an investment property from you.  At that time you and your people were very professional and extremely helpful,  all of which contributed to our decision to go ahead with the purchase.  As it turned out the property proved be an outstanding investment.   The making of that investment is attributable to your property management systems and the professionalism of your people.  Your management team always ensured we had the very best tenants and the property was always maintained to the highest possible standards.  Over the years my wife and I wrote to your organisation and congratulated them on their outstanding work plus what a pleasure it was dealing with them.   Recently, your agency sold our investment unit for us and once again we are very, very satisfied customers.   Your sales people are excellent and their commitment and service far exceeded our expectations.  It is evident that your sales people are extremely knowledgable, very focussed and always ensure there are open and timely communications.  The demonstrated team work of your sales people is highly commendable.   We thank you and all the people at Badenoch that we have dealt with over many years for their enduring and stellar service.   Christine and Craig   

Badenoch managed my property for over 7 years and were also the clear choice to manage its sale. The entire Badenoch team were professional and responsive throughout that entire period, and exceeded by a long way previous agencies I had experienced. What was said was done, and great outcomes were achieved. I recommend Badenoch without hesitation. Andrew

Thank you so much for being wonderful property managers – the best we’ve ever had. Hopefully you will hear from us at some point whenever we are ready to rent out any properties we have.   All the best,   Nathan

We settled on the sale of our two-storey Harrison townhouse in April 2014, so the dust has truly settled since then and we can review our working relationship with Badenoch Real Estate in the cold light of day. Firstly, we went to Badenoch three or four years ago to ask them to manage the property. We were initially a bit hesitant because they charged more than some other property managers, but a work colleague told us the difference was worth it. So it proved to be. I recall to this day the first meeting onsite with Heather Badenoch, who said she expected properties to be managed to the same standard as her own. And that’s how it turned out. Whenever we checked the home, it was in first-class order. The management team (we dealt with an always courteous Chloe Riles) was responsive and delivered what we needed – updates on maintenance items, ensuring approvals were received before proceeding with jobs, as well as the all-important end-of-year financial reports and advice. When we came to selling the property, we again had some trepidation about selling through the same agency as managed the property. However, we need not have worried. Symon Badenoch gave us accurate and professional marketing advice and we emerged from the experience with a very satisfactory, stress-free outcome. Importantly, even after the property was sold and commissions paid, Symon was happy to follow through on an erroneous electricity bill we received. Overall, our relationship with Badenoch was always professional, courteous and satisfying and we would have no hesitation in highly recommending Badenoch Real Estate for home management and sale.
Janet & John - Perth

I wish to convey my absolute gratitude and thanks to the team at Badenoch Real Estate. I have had nothing but positive dealings with the team as they have proven themselves to be utmost professionals. For the past 7 years they have gone above and beyond in providing me with the very best service in every aspect of renting and of being a landlord. As a client on both sides of the market and having experienced several real estate companies through renting, Badenoch have been the easiest, friendliest and most professional company, which I have engaged with. As I recently sold my investment property, I could not be happier with the outcome and the stress free manner in which they handled my sale and I will always recommend Badenoch to anyone for any real estate needs.     Regards Che 

Dear Symon, Heather and the whole team at Badenoch,  Just a quick email to thank you for the lovely gift basket received yesterday. Also a huge thanks for the wonderful job you have done managing and selling my property.  Your professionalism and responsive assistance made the whole process a stress-free success!  Kindest regards,
Naomi

Dear all at Badenoch  I would like to thank all of you for making the rental and sale of my unit at Kippax so easy and trouble free. I do appreciate your high standard of work, always keeping me informed at all stages. As a first time property investor you helped me so much. I was surprised and delighted to come home and find your fabulous hamper waiting for me. I would like to thank you so much for this. I haven’t had such a lovely surprise for a long time. Again, thank you for looking after everything so well.   
Lynn

Badenoch RE has been managing my property for the last six years. In that time I have not had one single problem with tenants, or releasing the property. Badenoch have always produced “Top Rent Dollar” and vacancy time frames have not been more than seven days between tenants. Most of the time tenants resigned the property for another 12 months. All of this was done with a minimal of fuss as Badenoch managed the property proactively. Since this time, I have brought several properties. These properties were not in the ACT so I couldn’t use Badenoch RE as my Property Mangers. Most of these properties had high vacancy rates, and large numbers of tenant problems. It is at this time I found out how efficient and cost effective Badenoch are. Badenoch RE has given me those 2 things that I am after in a Real Estate Manager:- “Maximum Rent with Zero Hassles!” I recently ask Symon to sell my property, given that they have done such a great job with managing my property. Symon gave me all the information I was after regarding the Canberra RE market and my property. Symon sold my property within 5 days of it being on the market. He also achieved a price that was $5000 more than my requested price. I would have no hesitation in referring Symon to anyone selling their property.
Brett

Dear Symon Our relationship with Badenoch Real Estate started when our neighbour recommended your firm to us when we mentioned that we wanted to let our then family home.. From our first contact with Heather and her property management team we felt secure in the fact that our property was in good hands, both physically as far as carrying out inspections and financially as all the accounts were handled promptly with thorough monthly and end of year account statements. So when it came to selling our property we had no hesitation in giving the job to you and the sales team at Badenoch. As we had come to expect from Badenoch, our property sale was handled with great professionalism and at no time did we feel under pressure to continually drop our price to get a quick sale, we always felt that you were working for us and to get the best result possible. Your contact with us after every exhibition and with potential buyers was fantastic, it seemed that a day didn't go by without an email from you keeping us up to date with the sale. It has been a great pleasure to work with the Badenoch Real Estate team both with the letting and sale of our property, every body that we came in contact with at Badenoch seemed to be able to mix professionalism with a warm and welcoming attitude that made us feel very comfortable and happy with our decision to pick your firm, to that end we have and will continue to recommend your services fro letting and sales into the future. Thank you and kind regards,
Debbie and Mark Sarah

I have leased through Badenoch Real Estate for around 10 years now and have been extremely happy with every lease I have had. I know if I am fortunate to one day own an investment property I shall certainly use Badenoch Real Estate as my property managers. Kind Regards, Steve