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Testimonial 89

4 January 2016

Dear Heather and Symon,

Re: Testimonial for Badenoch Real Estate

I am writing to thank Badenoch for the wonderful relationship I have had with you over the past nine years, from renting to leasing my property and finally to selling it this year.

When I first moved to Canberra in 2007, I rented a unit at Turner through Badenoch. I was impressed that you were always responsive to my requests (including relating to persistent possums!), but also that you expected I would maintain the property to a high standard to protect the owners’ investment.

This balance of looking after both the tenant and the owner gave me great confidence to rent my own property at Belconnen through Badenoch when I was posted overseas. During those three years, I was always kept up to date and greatly appreciated the quality management of my property, including bill payments.

Finally, when I decided to sell my unit, I received excellent advice from Symon and the team on market conditions, where my property sat within the market and marketing strategies. Again, I was doing this process remotely and Badenoch managed everything beyond simply selling the unit – from overseeing the replacement of carpets to updating the garden. I sold at a difficult time for units, but was confident that with your support, I received a good price in a timely sale.

Over the nine years I have engaged with Badenoch, I have been assisted by you both, as well as Jayne, Lisa, Natalie, Laura, Lucia, Philippa and Toni. The fact I have had consistently high quality service, no matter who I have dealt with, demonstrates a culture of performance, professionalism and friendliness throughout the agency.

I have recommended you to several of my friends, particularly those going on posting, and have no hesitation in recommending you more broadly. I wish you continued success and thank you wholeheartedly for your assistance.

Yours sincerely,

Louisa